Posts from ‘August, 2022’

31 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

WiFi keeps dropping Internet connection…

WiFi keeps dropping Internet connection but broadband still connected. Not easy to speak to a person, 45 mins+ phone wait, get through to someone who does not have much idea what to do and then get cut off and they don’t ring you back. How can this possibly be called customer service? Argue that they are using a contract duration to avoid sorting out the problem and they have no answer. Dreadful. read more

Sunday Telegraph

Europe gas shortages to last several winters, Shell boss warns

Ben van Beurden says energy rationing will be needed for a number of years

By Rachel Millard: 29 August 2022 • 12:54 pm

Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.

Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs. read more

REUTERS

Europe’s gas crisis could last several winters, Shell CEO says

Aug 29, 2022

STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.

“It may well be that we will have a number of winters where we have to somehow find solutions,” van Beurden said. (Reporting by Terje Solsvik, editing by Gwladys Fouche) SOURCE

MailOnline

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April

• Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market

• The five energy and power companies make up £23million of the total

• Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses 

• Nadhim Zahawi warned that earners on £45k may need help with energy bills

By FRANCESCA WASHTELL DEPUTY CITY EDITOR FOR THE MAIL ON SUNDAY PUBLISHED: 22:27, 27 August 2022 | UPDATED: 00:46, 28 August 2022

The bosses of Britain’s biggest energy and utility companies pocketed an eye-watering £30million in pay between them last year as hard-pressed families nationwide face an unprecedented cost-of-living crisis.

The bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market. read more

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year

By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year. read more

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

REUTERS

UK’s Ofgem says Shell to refund overcharged customers

August 25, 20228:41 AM GMT+1

Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.

The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches. read more

Express: Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs

SHELL’S consumer energy business caused “additional and unnecessary stress” by overcharging more than 11,000 customers in Britain for their pre-paid tariffs, regulator Ofgem has said.

By ALEKS PHILLIPS

07:21, Thu, Aug 25, 2022 | UPDATED: 11:35, Thu, Aug 25, 2022

Shell Energy Retail will offer refunds to those affected for the overpayment, along with goodwill cash and a redress fund for consumers held by the energy watchdog. Some customers were accidentally overcharged on their tariffs for periods of time from January 2019.

Ofgem said customers would receive an average refund of around £9.40. It comes as rising wholesale gas prices – which Shell Energy’s parent company has made healthy profits from – are expected to push household energy bills as high as £4,200 a year this winter. read more

THE Sun: Thousands of Shell Energy customers to be refunded share of £106,000 after being overcharged – are you due back cash?

• James Flanders
• 7:29, 25 Aug 2022
• Updated: 8:15, 25 Aug 2022

SHELL energy is to pay prepayment meter customers £106,000 after the firm overcharged thousands of customers.

The energy supplier is to pay 11,275 prepayment customer accounts it has overcharged on its default tariffs.

Refunds will be issued automatically to affected customers.

Those on prepayment meters will see the cash added as a credit on their meter.

The average amount being refunded to affected customers is £9.40. read more

This is MONEY

Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them

• Shell Energy admitted thousands of prepayment customers were overcharged
• Affected customers only set to receive about £9.40, Ofgem said
• The refunds will be paid automatically back to affected customers 

By JANE DENTON FOR THISISMONEY: PUBLISHED: 09:04, 25 August 2022 | UPDATED: 09:27, 25 August 2022

Shell Energy Retail is to refund and compensate 11,275 UK prepayment customer accounts after they were overcharged.

The energy giant will refund £106,000 and also hand out £30,970 in goodwill payments to affected households, with the average amount being refunded to affected customers is £9.40. read more

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

25 August 2022

Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.

In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. read more

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09

Comments

Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS. read more

21 August 2022

The content below is sourced from a current verifiable customer review of Shell Energy published on Trustpilot.

Broadband – Cheap, but very very nasty! Cut my service off in error and will not communicate or advise any updates on restoration, a number of emails to customer service and members of the Executive team (Ed Kamm, Alexander Constatine, Tony Keeling, Andy Davies) have been ignored!

now 7 days and counting without a Broadband service and no idea when it will be restored… Take my advice – DO NOT USE read more

“Money grabbing scum bags…”: “Simply Criminals”

21 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Money grabbing scum bags

Money grabbing scum bags, they have had record profits this year and continue to increase my DD amounts even though i have solar panels and am in credit!  Will be switching providers as soon as possible

Simply Criminals

Simply Criminals

Paying £325 in advance of bill monthly. Account in credit and credit is increasing each month. So now they are saying I need to pay £408.00 or a one off payment of £496.21 for a prediction in February which has been wrong by +£200 each month, “To keep your account on track”. Evidence below. Where is OFGEM. read more

18 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Abysmal service

Abysmal service. Cannot get through to speak to someone who can actually assist. Biggest regret switching to Shell broadband. They do not care about the customer at all! Broadband was supposed to go live 08 August. Eventually sorted 12th August. Received a bill for more than what was quoted even though I had no service initially. Not a happy customer. Can somebody at Shell broadband please actually help?? read more

15 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible customer service for Broadband Customers !!

I haven’t had my first bill yet and I spent so much time holding the line with their customer service. Never manage to have a resolution but only be passed between customer service, retention service and technical support.. not a single person has taken ownership of the issue or got anywhere close to giving me a solution. I’m dreading the thought I’m now stuck with them for over a year. What a massive mistake !!
PS Not once I’ve been given the name of the person I was talking to; this makes me very worried about the authenticity of the previous reviews praising individuals for their “great” service !! read more

If I could leave no stars I would. Please avoid this company, I wish id have known just how awful they were but I thought being owned by Shell they would be trustworthy. They are unprofessional incompetent and worst of all unscrupulous. You anyone but SHELL ENERGY

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Little Old Lady: Location BOLTON: Date  2022-07-18

Comments

ex Post Office, still got PO router NO Customer service online or phone, incomprehensible bill/cust svc reply SORRY NOT AVAILABLE (since takeover, apparently) Why energy co thinks it can run BB anyway. THE WORST EVER read more

11 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID at all costs

AVOID at all costs. The most shocking customer service ever. Never answer phone, online help payments, help etc all unavailable. Will change ASAP

CHARGING CUSTOMERS TO PHONE THEM

Phoned there Free Phone after nearly 40 min phoned another number which transferred me and now there charging me £7 to get my broadband working, the attitude from call centre is shocking read more