News and information on Shell Plc
24 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT BUY fibrebroadband from these…
DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?
“Broadband still not working after 6 weeks.”: “Straight away I noticed how slow the speed was and how long it took to connect to sites. Tried to call Shell, but could not get through, tried emails but no reply…”: Absolutely terrible service and bully boy tactics.”: “I would strongly advise people to avoid Shell”
23 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
“Seeing how many bad reviews are on here the last few days I can see why. Terrible company…”: “I have never had this type of total disinterest and incompetence before with any company.”
23 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Was switched to shell when previous…
Was switched to shell when previous company went bust. shell by far are the worst company I have ever delt with . 2 visits to fit a smart meter. Sending me a letter saying they have to increase my direct debit to over £400 a month way UNDER my usage.as I will not pay a ridiculous amount each month I cancelled the direct debit and simply pay each month for actual energy used not a penny more not a penny left. Shell have marked my credit file a month in arrears.but not updated it for over 3 months. Customer service is awful they simply too big to care as soon as I am able to switch I will be leaving my money be better spent elsewhere
The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY
21 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
MOST USELESS COMPANY ON THE PLANET
The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY
– Incorrect invoices
– Backdated price increases
– Customer Service who ignore communications
– Refusal to provide full details of the tariff I was on
– An IT system which could not correctly download any bills
– An IT system which will not allow me to enter meter readings.
– An IT system with insecure login
– Payments listed on my account but not credited to my account.
REUTERS
Shell says its Nigeria asset sale not affected by court ruling
“The Supreme Court ruling on 16 June was with respect to the contempt proceedings and not related to (the) onshore portfolio review,” Odugbesan said.
Shell has invited bids for its onshore assets. Odugbesan did not say how many bids had been received.
Eighty-eight communities in Rivers state were awarded $1.95 billion compensation for an oil spill they blamed on Shell and which damaged their farms and waterways. Shell denies causing the spill. read more
“I must warn potential customers not to sign up with Shell Energy who have the worst customer service that I have ever encountered ( or even thought possible)”
21 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
After they wanted to increase my monthly payment from £31 to £43 I decided to finish I was ask to return my Router in the pre payed bag at the post office & I got a recipe with a tracking number & a few days later it was delivered. But I received 2 emails saying I hadn’t returned it, I said you are wrong & gave them the tracking number & it’s taken 2 weeks to admit I was right. I did stop my direct debit otherwise they would have taken £30. I’m now with NOW TV at £21 a month & twice the Broadland speed.
19 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Excellent “non” service from Shell…
Excellent “non” service from Shell Energy. Have been trying customer number all day to speak to their broadband section. I keep on getting “due to unforeseen circumstances “ messages advising us to phone later. This is not acceptable trying to deal with a company that doesn’t have a contingency plan set up. Poor show and cheerio as I will be voting with my feet.
17 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Worse mistake was to take on Shell…
Worse mistake was to take on Shell broadband. They are rip off company. You are given a service blindly. You have a 2 week “cooling off” period but thats BEFORE u have a service. This should go against consumer rights. Stuck with a company i do not want otherwise its £300 to cancel. What a p@ss take. I WOULD NOT RECOMMEND SHELL BROADBAND IN ANY WAY OR SHAPE! stinging me for £35 for a router they did not clearly state needed to be returned. 3 phone calls later and they still charging me. Its a mickey mouse company whose logo is ” rip as many people off as possible. Steal their money and make it impossible for ppl to cancel. Charlatans, daylight robbery. It may be a cheaper provider but this is the reason why. I agreed 21.99 only to find they are charging me 23.99. Another compliant still no feedback. DO NOT TAKE ON SHELL BROADBAND.
“Snail’s pace download speed of Shell Broadband”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Dave: Location Staffordshire: Date 2022-06-13
Comments
Have a line fault Shell aranged for Openreach to contact me when they are coming, waited three days but no call from anyone. Have tried to phone Shell six times. waited at least 30 minutes to 45 minutes not answered. fed up with this so called caring company, off back to another provider
Reviewer Shahin Hussain: Location Rochester: Date 2022-06-13
“I’m struggling with the sheer level of incompetence on display by this company. They are basically uncontactable…”: “
16 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Aloof and callous. Truly a faceless organisation. Deliberately falsified billing information: Shell Enery intentionally perverted submitted & photographed meter reading for 1st June – falsely and covertly substantially increased the meter read.
15 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Possibly the worst customer “service” in the UK
I find it ironic that Shell Energy has branched into telecoms as they are utterly hopeless in terms of communication. Long waiting times on the phone (30+ minutes is not unusual), listening to elevator music and some chap telling you how important your call is and that someone will be with you soon (I would like to know SE’s definitions of important and soon); e-mails that go unanswered apart from an automated response: a webchat facility which is not available at 11.30 am (too early? too late?); an over-reliance on Facebook and Twitter which is absolutely no use to someone with no broadband or someone who is not interested in social media; letters which take 10-14 days to arrive based on the date at the top of the letter (snail mail?). Communication is definitely NOT SE’s forte.
REUTERS
JPMorgan wins London oil trial in which Nigeria sought $1.7 bln
LONDON, June 14 (Reuters) – JPMorgan Chase (JPM.N) has won a London High Court battle against Nigeria, which was seeking $1.7 billion in damages over the U.S. bank’s role in a disputed 2011 oilfield deal.
JPMorgan said the judgment reflected its commitment to acting with high professional standards everywhere it operates, while Nigeria said it was disappointed and would review the judgment carefully before considering its next steps.
14 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Very poor company, terrible service
Very poor company, ridiculous estimated bills, avoid at all cost
Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money!
EXPRESS
Energy crisis lifeline: Shell announces plans for £25bn injection into UK clean power
SHELL has announced its plans to massively expand in the UK, boosting its energy security with an investment worth up to £25billion.
As part of its own push towards clean energy and away from oil and gas, the UK-based energy firm plans to supply clean power to five million households and electric car drivers by 2030, up from about 1.5 million today.
According to the Telegraph, Shell is planning to invest £20billion-£25billion in the UK over the decade, with over 75 percent of that sum being invested in low carbon energy such as wind turbines and electric car charging points.
RIGZONE
Shell Enters Tender For Wind Farm Development In Polish Offshore
by Bojan Lepic | Rigzone Staff | Tuesday, June 14, 2022Shell subsidiary Amber Baltic Wind has submitted bids under a recent public tender for proposals for new locations for offshore wind farms in the Polish zone of the Baltic Sea.
According to WindEurope, installations generating up to 28 GW of offshore wind energy may be built in the Polish part of the Baltic Sea by 2050. Thanks to many years of experience in the implementation of complex offshore projects in the North Sea, considerable potential, and knowledge in the field of offshore wind energy, and a wide presence in Poland, Shell can support Poland in using its huge wind energy resources and accelerating the transformation process of the energy mix.
The Telegraph
Shell plans to expand amid energy market chaos
The FTSE 100 company plans to invest £20bn-£25bn in the UK
By Rachel Millard: 13 June 2022 • 7:27pmShell is pursuing a significant expansion of its business supplying electricity to UK households amid intense volatility in energy markets.
The FTSE 100 company wants to supply clean power to five million households and electric car drivers by 2030, up from about 1.5m today, as part of plans to diversify away from oil and gas.
Shell plans to invest £20bn-£25bn in the UK over the decade, more than 75pc of which will go towards low carbon energy such as wind turbines and electric car charging points.
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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