15 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Possibly the worst customer “service” in the UK
I find it ironic that Shell Energy has branched into telecoms as they are utterly hopeless in terms of communication. Long waiting times on the phone (30+ minutes is not unusual), listening to elevator music and some chap telling you how important your call is and that someone will be with you soon (I would like to know SE’s definitions of important and soon); e-mails that go unanswered apart from an automated response: a webchat facility which is not available at 11.30 am (too early? too late?); an over-reliance on Facebook and Twitter which is absolutely no use to someone with no broadband or someone who is not interested in social media; letters which take 10-14 days to arrive based on the date at the top of the letter (snail mail?). Communication is definitely NOT SE’s forte.
REUTERS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
