Shell Energy .website Rotating Header Image

Posts on ‘June 5th, 2022’

Customer says Shell Energy ‘internet down most of the time’

“Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals.”: “Our phone line is down and internet down most of the time.”

5 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Beyond useless!

Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals. Technical support just as poorly trained and completely lacking knowledge on how to resolve even the most basic of network connection questions (ie. couldn’t provide my user name and password so as to use a third party modem). Long wait times (30 minutes each time) for the telephone customer ‘service’. Derisory offer of compensation for loss of service. Have mixed my account details with another user (my mothers energy account with First Utility who I was nominated as an administrated through my email address). My account page shows both my mothers details and my own despite my mother having closed her FU account several years ago. I have never been a FU customer and unfortunately was migrated to Shell Energy from PO Broadband. Shell Energy are simply unable to resolve these mixed accounts. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js
%d bloggers like this: