“Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals.”: “Our phone line is down and internet down most of the time.”
5 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals. Technical support just as poorly trained and completely lacking knowledge on how to resolve even the most basic of network connection questions (ie. couldn’t provide my user name and password so as to use a third party modem). Long wait times (30 minutes each time) for the telephone customer ‘service’. Derisory offer of compensation for loss of service. Have mixed my account details with another user (my mothers energy account with First Utility who I was nominated as an administrated through my email address). My account page shows both my mothers details and my own despite my mother having closed her FU account several years ago. I have never been a FU customer and unfortunately was migrated to Shell Energy from PO Broadband. Shell Energy are simply unable to resolve these mixed accounts.
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
