21 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
terrible broadband, terrible customer service
Got broadband through Shell. Speeds are far less than what was advertised, the internet routinely cuts out for extended periods of time, and is generally barely usable. Waited more than a month for a response to email. Customer services are mysteriously always “experiencing a higher number of requests than normal right now” when I want to talk to them.