April 1st 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Since Shell Energy bought the Post Office…
Since Shell Energy bought the Post Office Broadband, I have been trying to cancel my broadband. I have spoken to customer service after huge delays, I have emailed and I have tried navigating their website, all to no avail. It is impossible to cancel apparently.
I am still paying and no one has actioned my requests: it has been over 6 months. It feels like entrapment. I have been singularly unimpressed.