22 March 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Rang Shell Energy Broadband this morning – waited 25 minutes for someone to answer the telephone. Then was told they would have to put me through to customer services where again I would have to wait. I have now been waiting on the telephone over one hour for someone to answer the telephone. Very unacceptable. After waiting for 1 hour and 15 minutes , a gentleman answered my call and after spending five minutes explaining what the problem was I was cut off. Very poor start to this service.