17 March 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Recently I was moved from Post Office to Shell Energy. This was for landline telephone. Over 2 weeks ago I paid extra to get Broadband. Since that point, I have been unable to contact Shell Energy and have received no communication from them whatsoever. I have spent over 3 hours on the telephone and have still not been able to get through to a human being to discuss this. I sent an email – nothing. I have to say, so far, they are USELESS! In terms of customer support and customer service, they have NONE! If you want even a small degree of customer interaction, AVOID this company.