12 March 2022
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
WiFi doesn’t work. Getting support is impossible!
I had Shell Energy broadband installed yesterday after waiting a week for an engineer. The internet connectivity seems ok, but the WiFi won’t switch on. Connecting with the support last night on webchat was painful. It took 2 hours to get to an agent, who then brushed me off with *switch on your WiFi” and “have you tried your username and password?” Before dropping the call. I’ve been holding for their telephone “support” for over an hour.