Shell Broadband ‘Biggest Load of Rubbish’

07 March 2022

The content below is sourced from current customer reviews of Shell Energy broadband published on Trustpilot.

biggest load of rubbish!

Biggest load of rubbish!

They state that they want to be Number 1 they have an awful long way to go. Hours and hours on waiting for someone to speak to, the chat line waited over an hour? The internet is very slow and the catch up TV is stopping every few minutes so unable to watch a programme. What am I paying for? Will be leaving as soon as I can

Biggest load of rubbish and they are taking my money for what?

Never had any problems with Post office Broadband.

Signed upto Shell Energy to provide my…

Signed up to Shell Energy to provide my internet, huge mistake.
Currently 7 days in with no internet, they refuse to have a conversation over the phone, direct you to their social channels. You can send them a
Message they respond in 7 hours if they fancy!
Avoid at all costs, I’d love to be able to cancel my contract!

Loss of service spent all my money on… 5919338

Loss of phone and broadband service spent all my money on using my mobile 3 hours later I got through to a rude man, who spoke the worst English, I’m a vulnerable older lady who lives alone with health conditions, I was told when I should be connected that didn’t happen, I ran out of funds so I had to ask my friend if I could use her phone.2 days later my service resumed, I got 1.90 compensation!
Shell have not signed up to the £8 a day loss of service,I’ve been transferred from the post office to shell, I will be leaving, anyone not happy leave .

Awful service and and long wait on phone when contacting about phone line problem

My mum who is 88 was with the Post Office but it as been switched to Shell Broadband and yesterday we found that her line was dead resulting in no incoming or outgoing call. No customer service for phone problems on a Sunday as they are closed, trying to contact by phone this morning been on hold for over 1 hour now without success. Going by this awful service provided once we get her reconnected it will be time to move to another company. just adding it too 1 hour 25minutes before l got through.

Absolute disgrace of a company,4…

Absolute disgrace of a company, 4 routers, no connection, wrongly billed, charged for a router, what an absolute farce of a company, worst experience

Elderly in laws without internet since…

Elderly in laws without internet since Thursday. 90 mins on phone no answer on
Hold Permanently. Then 90 mins on chat where told engineer would call and do video call. They don’t have phone to do that! No one In Touch Friday and now Sunday not open for customer service. They distressed as only way to send shopping list via email. Should be ashamed

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. 

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