Shell Energy Broadband Reviews recently posted on broadband.co.uk
1st March 2022
Reviewer MJ: Location North Wales: Date 2022-02-28
Comments
Need an option for zero stars here. I am trying to deal with a query about my account after it was transferred from Post Office Telephones to Shell Energy. The best description of their customer service is that it is non existent.
Reviewer Mike: Location Slough: Date 2022-02-27
Comments
My problems started when my internet connection went down, trying to contact the company was a nightmare, after 4 phone calls and finally waiting 1 hour 10 minutes I got through, total of over 2 hours waiting on the phone! Only good point to report is that an engineer arrived the next day to fix the problem, another bad point is then when moving house I am told I must take out a new 18 months contract, definitely will change when my present contact expires.