Posts from ‘March, 2022’

How can people be allowed to “run” a company in that way??? No explanation, no contact except from me, no cure in the offing!!! Keep well away from that lot if you are looking for Broadband and Email services.

Trustpilot review of Shell Energy Broadband 

30 March 2022

Post Office migration to Shell Energy Broadband

Transferred to Shell Energy Broadband from Post Office broadband due to takeover a year ago. Final move over was 3 weeks ago. Since then I have had multiple negative tries to access my emails. When I actually get to my emails, the page vanishes in anything from 20 seconds to 10minutes. I have contacted the by “chat” maybe 20 times and did discover that all Post Office “migrants” were having the same trouble. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“THE LEAVING FEE (LMFAO!) OMG dont even get me started on that. They have no customer service, awful reliability and then have the cheek to try and charge me £270 leaving fee…“

Reviewer: S c: Location East Yorkshire: Date 2022-03-18

Comments

Absolutely ridiculous excuse of a company! They tried to charge me £84 for a missed engineer appointment which I was in for. I spoke to so many people through live chat and by calling customer service and they kept saying it was sorted but nothing got sorted. This issue started at the end of January and has just about been sorted today. They said all they could offer was an apology because of how disorganised this company is. Avoid!! read more

28 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell energy broadband never go near…

Shell energy broadband never go near them,carried my land line number over to them but they me a new number it’s belong to someone else, Ongoing complaint but I phone they never answer me, one day try to phone from 1.30 to 8 pm still won’t answer, my answer to you never touch Shell energy, customer services is just crap, crap, crap. read more

22 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

New Broadband customer

Rang Shell Energy Broadband this morning – waited 25 minutes for someone to answer the telephone. Then was told they would have to put me through to customer services where again I would have to wait. I have now been waiting on the telephone over one hour for someone to answer the telephone. Very unacceptable. After waiting for 1 hour and 15 minutes , a gentleman answered my call and after spending five minutes explaining what the problem was I was cut off. Very poor start to this service. read more

17 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

USELESS!

Recently I was moved from Post Office to Shell Energy. This was for landline telephone. Over 2 weeks ago I paid extra to get Broadband.  Since that point, I have been unable to contact Shell Energy and have received no communication from them whatsoever. I have spent over 3 hours on the telephone and have still not been able to get through to a human being to discuss this. I sent an email – nothing. I have to say, so far, they are USELESS! In terms of customer support and customer service, they have NONE! If you want even a small degree of customer interaction, AVOID this company. read more

12 March 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi doesn’t work. Getting support is impossible!

I had Shell Energy broadband installed yesterday after waiting a week for an engineer. The internet connectivity seems ok, but the WiFi won’t switch on. Connecting with the support last night on webchat was painful. It took 2 hours to get to an agent, who then brushed me off with *switch on your WiFi” and “have you tried your username and password?” Before dropping the call. I’ve been holding for their telephone “support” for over an hour. read more

12 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Bought cheap oil from Russia & sold it…

Bought cheap oil from Russia & sold it back to UK citizens at huge profits!

So disappointed with shell energy…

So disappointed with shell energy absolutely shocking.

SHELL energy awful customer service

SHELL energy has, by far the worst customer support ever.

I have spoken to 6 people in the space of 4 weeks about amending an incredibly high bill and no one is helping me. read more

09 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Broadband keeps cutting out and speed problem

Broadband keeps cutting out and speed down to 4mb/s. Tried all solutions on their website but no improvement so tried contact shell by landline but no one will answer phone calls .have been phoning for 2 days now at different times but no answer. time to look for new supplier

Terrible service for shell energy…

Terrible service for shell energy broadband customers. Eternal long contracts where you have no rights in terms of speed, which is far below the contract and what they promise. You can’t even cancel without hefty cancellation fees even if you are moving home where the service is not provided. You call service and all they want is to screw your over. Been trying to get rid of them for ages. I returned the router asap and paid for the usage I had. I also submitted a formal complaint and there is no mercy, no help when you wanna leave due to all this shortcomings. Avoid!! If speeds are slow they don’t care and charge! I wish they would let me go without further trouble and hefty fees when they provided awful internet for months and they still punish the customer. Horrible! Avoid at all cost. read more

07 March 2022

The content below is sourced from current customer reviews of Shell Energy broadband published on Trustpilot.

biggest load of rubbish!

Biggest load of rubbish!

They state that they want to be Number 1 they have an awful long way to go. Hours and hours on waiting for someone to speak to, the chat line waited over an hour? The internet is very slow and the catch up TV is stopping every few minutes so unable to watch a programme. What am I paying for? Will be leaving as soon as I can

Biggest load of rubbish and they are taking my money for what? read more

07 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Stop buying Russian Oil

Great Service
Until
You started buying Russian Oil
STOP
No amount of money makes up for the lives lost

Shell smells of Ukraine Blood

Worst experience ever poor service and whole company has Ukraine blood on their hands. You should be ashamed working for Shell RIP

Useless customer service

Useless chat, Useless and lazy customer service, 4 months to get refund of £583 for retired pensioner… DISGRACE read more

3 March 2022

The content below is sourced from current customer reviews of Shell Energy broadband published on Trustpilot.

DISGRACE Broadband no working, an hour on phone…

Broadband not working, an hour on phone on hold and live chat the same. give up and will leave Shell asap

Avoid

Waited over a month for them to connect my internet service before giving up. Kept giving dates for activation which were then missed, and vague explanations as to what the problem was. Also, different reps said completely different things. Gave up in the end. Service was active both before and after my attempt to switch to this company. read more

3 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

The Devil could do better

OMG. What a company !!!! They chase you hard for payment before your bill is due. Then they chase you once again after payment saying you have not paid. I am really tired of the games and wish they would employ people with a brain. Not recommended

Absolutely awful

Absolutely awful! Rude staff, was constantly fobbed off, was hung up on twice very unprofessional read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

1st March 2022

Reviewer MJ: Location North Wales: Date 2022-02-28

Comments

Need an option for zero stars here. I am trying to deal with a query about my account after it was transferred from Post Office Telephones to Shell Energy. The best description of their customer service is that it is non existent.

Reviewer Mike: Location Slough: Date 2022-02-27

Comments

My problems started when my internet connection went down, trying to contact the company was a nightmare, after 4 phone calls and finally waiting 1 hour 10 minutes I got through, total of over 2 hours waiting on the phone! Only good point to report is that an engineer arrived the next day to fix the problem, another bad point is then when moving house I am told I must take out a new 18 months contract, definitely will change when my present contact expires. read more

1st March 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

I had the Shell Broadband fibre…

I had the Shell Broadband fibre service. The signal varied from 50ish to 2 for no apparent reason. Teams meetings were impossible for work, the TV kept freezing and the kids were constantly frustrated. Phoning Shell was a complete waste of time – I was asked to crawl around the house with a screwdriver removing phone sockets to diagnose the problem myself. I was asked a load of technical questions about ring mains that I couldn’t answer and nothing got better. Finally in desperation I got BT in and they now have me on a solid reliable signal. Shell’s response was to bill me £165 for early cancellation of their appalling service and lack of support. All in all I would recommend that you stay very well clear of this awful provider. read more

1st March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Absolutely awful

Absolutely awful! Rude staff, was constantly fobbed off, was hung up on twice very unprofessional

EVERY 5 STAR REVIEW HERE IS…

EVERY SINGLE 5 STAR REVIEW HERE IS FAKE! Why is this practice allowed on trustpilot?

After reading through the reviews here I noticed a pattern that all the positive ones use a Shell Operative name in the same way. Most are written by non English writers and its obvious they are fake. Talk about lazy. At least make it look a little bit real! read more