Posts from ‘February, 2022’

What a load of rubbish. No customer service. Extremely slow Internet. To speak to customer service you would be better of trying to talk to God. Do not repeat DO NOT SIGN WITH THIS CRAPPY INTERNET PROVIDER, YOU WILL REGRET IT.

26 Feb 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

SHELL BROADBAND

What a load of rubbish

What a load of rubbish. No customer service. Extremely slow Internet. To speak to customer service you would be better of trying to talk to God. Do not repeat DO NOT SIGN WITH THIS CRAPPY INTERNET PROVIDER, YOU WILL REGRET IT. read more

Trustpilot Verdict on Shell Energy Customer Service: Awful, aggressive, and expensive!

26 Feb 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Worst customer service I have…

Worst customer service I have experienced. I have just wasted 1 hour and 20 minutes trying to sort a problem with a phone line. On hold for most of the time. DO NOT USE THIS COMPANY.

Don’t use this company…

Don’t use this company…. their customer service is appalling. It took 55 minutes to get through to an adviser. Not impressed! read more

“Absolutely shocked about the customer service we have just received, our broadband has been cutting out for weeks one minute it works next it doesn’t.”: “Why am I paying for service that does not work, waste of time and money total mickey mouse company will never use them again. Avoid at all cost!!!!!!!!!!!”

21 Feb 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

HELLLLP!!!!

Been trying to cancel this BROADBAND contract for a MONTH. No response.
Please just DO IT.
PLEASE! NO EXCUSES and NO PROMISES OF PHONECALLS.
CANCEL CANCEL CANCEL read more

21 Feb 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

We could hardly understand a word this…

We could hardly understand a word this man was saying and he totally got it wrong! Also promised a call back this afternoon which has not happened two very unhappy customers. Just moved and intended staying with you but not fo sure now.

Shocking customer service.

Shocking customer service. Logged a complaint a week ago and still not resolved. No English members of staff who came understand me. Worst decision I made joining shell, please don’t do it. Looking at moving suppliers ASAP read more

“Terrible customer service – I wanted to clarify few items about my bill, but staff doesn’t understand or speak English.”

16 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Worst customer service

Worst customer service. Phoned to ask for some assistance and received nothing but rude comments and no help. I used the online complaint form to report but was never contacted so I contacted them and was told they did not have the complaint on file. Repeated the complaint and heard nothing again, have reported to the ombudsman now. Shell did find time to pester me daily for payments including some pushy “credit file will be affected” emails but not to sort their awful customer service. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

EXTRACT: “The worst company I have ever come across. Been trying for days to get hold of customer services and you cannot get through. Cannot use my mobile phone as it keeps loosing the Internet and if I watch things on my computer it slows down. Cannot cancel because if you want too, you have to speak to customer services and you cannot get through.”

Reviewer Steve: Location – Fife: Date 2022-02-03

Comments

I have to say that compared to my previous provider, Sky, Shell has been excellent. O live in an area where broadband is slow at the best of times, but She’ll has never cut off, customer service has been prompt and friendly. And the price is fantastic. Thank you Shell read more

“On the super fast broadband, it’s useless and slow and stops or goes slow…”

12 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Terrible!

Re Home Broadband…To say they are inadequate is being kind. Do not deal with Shell for your broadband, you will wait way too long for a call to be answered and be subjected to being cut off multiple times. Awful service

Avoid and watch out for the fake reviews in here read more

12 Feb 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Time wasters

Complete and utter waste of time trying to sort out anything with these people you just go around in circles and nothing gets done only get false promises and false information

Even 1 star is too much for them

Even 1 star is too much for them. Absolutely disgusting company. Useless customer service. Since December can not close my account with them and keep charging me for the address I’m not living in. read more

Witch.co.uk

Shell Energy Broadband, TalkTalk and ID Mobile named worst telecoms providers

By Yvette Fletcher: 8 Feb 2022

Shell Energy Broadband, TalkTalk and ID Mobile have been named the worst providers for customer service by telecoms regulator Ofcom, in its latest report on complaints in the telecoms sector covering July to September of 2021.

Ofcom uses a combination of interviews with customers and information given by providers to produce its league table of results. 

Read more here

Business-Live.co.uk

Broadband from TalkTalk and Shell most complained about, says Ofcom

“Perhaps the slowest service ever. Will switch.”: “Utterly incompetent. I might add that since Shell took over the broadband it has been dropping regularly”: “uncontactable”

08 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Perhaps the slowest service ever

Perhaps the slowest service ever. Will switch.

Broadband & phone transfer from Post…

Broadband & phone transfer from Post Office read more

“I would give zero stars if possible. When I asked for the email address so I could start a complaint, the man on the chatline took an hour to tell me they did not have an email! This company is a joke.”: “Despite several complaints and continuous bad reviews submitted this appalling company have yet to return promised calls. Total incompetence at understanding simple questions…”: What an utterly useless company, customer service is non-existent…”

08 Feb 2022 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Alison: Location – Uppingham: Date 2022-01-31

Comments

Absolutely rubbish l have been trying to contact them for over 3 hours today can’t speak to anyone not sure what to do

Reviewer J: Location Sutton in ashfield: Date 2022-01-31

Comments

Very poor only been with them month poor customer service

Reviewer Russ. Jones Location Torbay: Date 2022-01-30

Comments

Worse ever supplier been with a few but shell is diabolical always slow some nights not getting any Wi-Fi customer service saying we have to much on internet but like I said it’s not all on at same time with others it’s sometimes slow but with shell well I can’t wait for contract to end never ever again will we have shell and can’t get printer to work on shell where it worked on all the others we had read more

Yet again another poor review about your Internet ‘service’ Rubbish is an understatement. Trying to watch a programme and BOOM….. no connection.

05 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot. 

Broadband and customer care sadly…

Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Once I did eventually get through to someone, who didn’t hang up, I was told it was all customer hardware issue, as usual internet providers always pass the book down to the customer rather than dealing with the problem, which is faulty router…. Been a ex postoffice broadband customer, Shell took on all postoffice contracts, I was then asked well what’s your contract agreement with post office, so yet again I had to argue the fact that shell had taken on the contracts that ex postoffice customer had held for the broadband accounts n they had to honour that, they denied that. So I then asked how they had all my personal details if they hadn’t taken on my contract from postoffice broadband, he couldn’t answer, eventually I hung up hadn’t the time to argue any further… My contract is due for renewal within the next few month, so I will be changing provider. read more

05 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

On two occasions Shell Energy…

On two occasions Shell Energy threatened my wife and myself with legal action and instructed a debt collection agency to contact us. But guess what? On both occasions we had already paid the bill.

Not happy to put up with this sort of despicable attitude, we approached Ombudsman Services and filed a complaint against Shell Energy. After some time investigating the matter, Ombudsman Services upheld our case. Shell Energy had to provide a written apology for the substandard service, and hey, guess what – they offered to make us a payment of £30 for the worry and distress they had caused – but not as a direct payment , only as an applied credit to our account with them! Ombudsman Services stepped in again and instructed them to make the payment direct to us, and not as an applied credit to the account. This they had to do. Shell Energy’s profits in 2021 were £14BILLION and all they offered by way of a gesture was £30. What do you think of that? I’ll tell you what I think… Shell Energy is the worst energy provider in the world. Thankfully, our contract with them ends soon, and we’ll be glad to see the back of them! Good riddance to absolute bad rubbish. JDP & EJP read more

A few choice words on Trustpilot about Shell Energy: Horrific, Liars and Thieves, Scumbags, Absolutely appalling service…

01 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Horrific!!

Horrific!!! Simply put, rude staff who do not speak or understand English well enough to deal with any matters, complaints or queries!!! Illegally change your direct debit amount and then try to say that it was authorised by me!?
Try to force you to pay an amount which is a figure fetched out of thin air which bares no resemblance to your actual bill!!
When you challenge Shell they deny any illegal activities and back down offering compensation!!! Says a lot. Terrible company, terrible service, absolute rip off read more