Posts on ‘January 28th, 2022’

28 Jan 2022

The content below is sourced from current customer reviews of Shell Broadband published on Trustpilot.

HOPELESS

BROADBAND. JUST DON’T DO IT FOLKS.
I’ve been trying for 17 days to transfer service to a new address and it’s proving impossible:
Calls are deferred with no promised callback.
Webchat requests are deferred, or the webchat isn’t even manned – so you wait in queue position 1 for an hour for nothing.
Emails, even COMPLAINT emails are ignored.
I’ve now cancelled but even getting that confirmed is proving impossible because I’m unable to get a response. read more

28 Jan 2022

The content below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Absolutely chronic customer service…

Absolutely chronic customer service coupled with consistent harassment and threats. Impossible to speak to anything other than a bot (currently I am no 70 awaiting “chat” service). This company should be investigated by the ombudsman, it is simply not fit to trade

What customer service?

No immediate option when moved across from Green, but its fair to say they couldn’t organise the proverbial in a brewery. Two ‘tickets’ lodged for tech problems 10 days ago now and simply heard nothing from them since. The nature of the problems are costing them so in no hurry to chase them up! read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Terence Coleman: Location Cheltenham: Date 2022-01-28

Comments

Waste of space. They give you a 3rd hand refurbished router that doesn’t meet current standards. When you complain they offer to upgrade you (5 times during a 30 minute call), to a package that costs the same as the one you have just switched from.

Reviewer Charles: Location Birmingham: Date 2022-01-22

Comments

Broadband speed is generally acceptable, but reliability is pathetic. What is good about speed when the connection keeps dropping off? Cheap broadband but not worth the stress alongside. Avoid. read more