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Shell Broadband Erratic speeds, Constant drop outs and disconnections, Abhorrent customer service

“Shell Broadband Erratic speeds, Constant dropouts and disconnections, Abhorrent customer service”

24 Jan 2022

The content above and below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Broadband Review – Simply Terrible

Shell might be slightly cheaper but my god do you get what you pay for….

– Erratic speeds, very rarely as advertised
– Constant drop outs and disconnections
– Abhorrent customer service

I’m paying the extra couple of quid for a better known supplier now and the line is perfect so flys in the face of SE representatives trying to blame everyone else.

Stick to fuel your petrol is bang on, internet isn’t your bag

Poor customer service and very low…

Poor customer service and very low promised internet speeds, avoid at all cost

If you like lousy service go to Shell

Apart from the very last agent I spoke to my experience with Shell Broadband has been dreadful even though I have only been with them for about two weeks. Thank goodness I am now back with Sky! I had six years good service with Sky – Why did I ever leave?

Shell Broadband not a patch on Vodafone

At last we are no longer with Shell Energy Broadband. We still have to pay the fee for ending the contract early, but at least we now have a reliable broadband service. We have gone days now without broadband cutting out for at least one of our devices. It’s heaven. Interestingly, I note the speed is quicker with vodafone too, despite us contracting for the same offer Shell market. The router Shell provide is not fit for purpose and that is why they offer cheap deals. It has been with great delight that we returned Shell’s router yesterday. All I have to do now is inform Ofcom

I was customer for nearly 4 years ad…

I was customer for nearly 4 years ad the last broadband I upgraded was 38mb for 25 per month
Month. I was using it for my for browsing which very slow. I think they were still giving me 15mb. So I decided to move to Vodafone where I'm getting the same for 19:50 per month. When I phone them in September to cancel they continue to direct debit from my account, when I phone this morning they told me it was November there are cheats because they will not refund the money back to me.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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