Shell broadband is the worst company I have ever dealt with…
19 Jan 2022
The content below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.
This is the worst company I have ever dealt with.
I moved house, asked them to cancel my account and send me a bag to send the router back. I had to call them 11 times to ask for the bag and nothing arrived. I returned it at my own expense. They threatened to take £35.00 for the router from my bank account which I cancelled. Luckily I had proof that I sent it back. Will never ever deal with these people again. It was a simple request that they made extremely hard.
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
