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Shell Crap Broadband Reviews: 15 Jan 2022


15 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

By 1pm Broadband failed twice today

… only 1pm and already today the broadband signal has failed to travel the space of less than a metre from the router to my laptop. If you want cheap broadband from Shell Energy, make sure you have loads of wires available to be able to rely on a signal to your devices. Otherwise you will be disappointed with the service. Only 3 more sleeps and I will have a new provider. I have had to pay to leave my 12mths contract with Shell Energy Broadband early, which is a disgrace given the terrible service I have received over the last nine months. I have been advised to contact Ofcom, so this is on my jobs to do list

Not a chance I would recommend this…

Not a chance I would recommend this company. Great prices, if they can deliver you a service. However they are charging me £60 for a new BT line, of which the speed is is 0.04Mb. Having been told to wait for a new replacement modem, I have now breached my 14 day cooling off period, and even though Shell techs have admitted they can’t work out the fault, Shell still want to charge me an Early Repayment Charge. 3 hour+ phone calls and still not resolved. Hopeless. Despite quoting OFGEM policy, the wait to spec to a manager, then back to tech, then back to customer services really does take the biscuit.

I have been without Internet since the…

I have been without Internet since the 27 of December, I told the gentleman that received my first complaint that the router went off. So was send to me a new power source, that didn't work and then was send a router that didn't work finally today arrive a new router that actually works fine. Very disappointed having over 3 weeks without Internet and still paying full bills.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company and its sister non-profit websites,,,,,, and are owned by John Donovan. There is also a Wikipedia feature.

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