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January 12th, 2022:

Diabolical! Utterly useless customer services!

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Account Chaos Causing Worry to Disabled 83 Yr Old Person!

Diabolical!
Utterly useless customer services!
Shell Energy set up my new account after my supplier went bust recently. They didn’t tell me or ask me, and as such they’ve inadvertently used the wrong email address and have linked my account to another pre-existing one. The 83 yr old disabled gent who’s had 2 strokes is now experiencing stress and anxiety due the apparent lack of ability to resolve this problem they have created.
Trying to resolve it is incredibly difficult – feel like I am dealing with people who do not care!  Furthermore there is no telephone help, the web chat doesn’t work, and they ignore emails. The only option is via Twitter messages, but the staff I’m dealing with appear to be useless. It’s shockingly bad, I’ll have to complain to OFGEN. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy Intermittent Broadband

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi is terrible

WiFi is terrible.
1. It always drops out
2. Have reported previously, only just got an engineer out
3. They ask you to do engineer type work before sending one out
4. If anything is not as they think it should be, you will get fined
5. The engineer was supposed to come on Friday, Monday or Tuesday as we agreed and they showed up today, on a Sunday saying they were supposed to show up on the Saturday but it got too dark? Not what we agreed
6. The engineer complained they had to find out from two poles which caused the problem
7. If you are not in on the appointment day you get fined.
8. Go elsewhere it took over an hour on the phone and my partner having to do basic engineering which he isn't trained or paid for!
9. Make sure to ask for a transcript of the copy of conversation in the form of a subject access request and a written transcript of the conversations which only managers can do read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Avoid Shell Broadband like the plague

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Rude and aggressive customer service people when you dare to complain to them. Unreliable service which drops out for anything from a few minutes to 3 hours. Avoid like the plague.”

Reviewer dave aveyard: Location – Hythe: Date 2022-01-08

Comments

we have unstable and poor broadband after many phone calls nothing has changed.0.02 to 0.06 is not useable open reach have checked, agreed the speed is the worse they have seen and recommended callflow. as they seen unable to rectify the problem. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Germany ‘putting citizens at risk by extra gas order from Groningen field’

The Times

Germany ‘putting citizens at risk by extra gas order from Groningen field

Oliver Moody, Berlin | Bruno Waterfield, Brussels The Times

The Netherlands has sharply rebuked Germany for ordering extra gas from a vast Dutch field that was supposed to be shut down because extraction has caused a series of earthquakes.

Stef Blok, the outgoing Dutch economy minister, said he was “seriously concerned” about the unexpected additional strain on the Groningen field, which could further destabilise the region’s geology.

The local government has threatened to sue over the decision and one MP in the provincial parliament said the German order was a threat to the population’s safety. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell’s attempt to kill damaging US litigation involving  senior managers in Shell Corporate Security, including Spymaster James W.D. Hall

Shell’s attempt to kill damaging US litigation involving senior managers in Shell Corporate Security, including Spymaster James W.D. Hall

By John Donovan

I have provided links (1) (2) to the latest legal submissions (including a motion to dismiss) made by Shell in defence of a discrimination claim by Mr Walied Shater.

He is the third senior member of Shell Corporate Security who has sued Shell Oil Company alleging discrimination by the head of Shell Corporate Security, Mr James W.D. Hall.  read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
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