Shell Energy Broadband Reviews recently posted on broadband.co.uk
Shell Broadband terrible, WiFi a joke
Reviewer Terence Fletcher: Location – Barnsley. Date 2021-12-10
Comments
Worst ever experience of dealing with any company. The service was terrible, the WiFi was a joke.
Reviewer Claire: Location – Fareham: Date 2021-12-10
Comments
Terrible service. Internet constantly dropping out. 0.5mbps speed during day with regular drops. Constant calls to be told there was no issue. After much hoop jumping Internet seemed average for a while. Now have been without Internet for 5 days. One hour each night on hold to company, during that time after 30 minutes on hold half the time the line is hung up without speaking to anyone. When I finally get through some agents are ridiculously rude and unhelpful and make me feel like it is somehow my fault and I am being unreasonable for expecting a service I’m paying for. I did speak to one lovely lady who said a ticket was raised but now 5 days have passed with no further communication, Internet is still down. Writing this review after being on hold yet again for half an our only to have the line cut off so starting the process again just to try and get a basic Internet service. Would cancel but am told that I have to pay cancellation fees despite the many months of problems and complaints.