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Avalanche of appalling reviews about Shell Broadband

7 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Awful broadband service!

Trusted the Post Office, who no longer do broadband services, to transfer me to a decent-quality provider. But as soon as the service moved to Shell the quality instantly plummeted, slow and often barely existent especially at weekends. I really wish I hadn’t agreed to transfer to Shell broadband but having read the avalanche of appalling reviews elsewhere I don’t think I can face customer services, as apparently this does not help!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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