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Shell, another terrible energy provider

24 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Another terrible energy provider

Having being transferred to Shell energy because my previous energy supplier went bust I’m concerned that I’ve been moved from one horrible company to another one the customer service is disgusting and the operators don’t have a clue about customer service looks like I’ll have to switch to another provider as soon as possible more stress and misery to ensue courtesy of SHELL energy

I think that I had very bad experience…

I think that I had very bad experience to get my money back which has taken 2-3 months. I has been asked to do a lot of things which I am still struggling to get my credit back. My energy supplier was Green: ans had been told my money will automatically refund….a few days/wees later, the company went burst and moved to Shell which made it even more difficult to get refund. I contacted them and them ask me to do a lot of things….which take me a few hours to process and not yet get money back.

Please run a mile from ever using Shell…

Please run a mile from ever using Shell Energy. They originally charge me for a bill that was not mine, after I jumped through many hoops to prove the meter they charged me for was not mine they lied about it not being updated on the meter database when my current provider Eon confirmed it indeed has been updated. And now to make things worst they are completely ignoring me, refusing to repond to my emails and have still trying to charge me for this bill that is not mine. Awful company, without a shadow of a doubt the most horrific customer service I have ever experienced. Customer service are now putting the phone down on me as well. This has been ongoing since August and im absolutely lost as to what to do.


Original salesman went by Shells directive and gave me a good price for supplying gas and electric. They are now saying i owe them hundreds and have take almost £300 from my bank account. They said the rise must be due to people being at home more due to covid, but nothing has changed in my household so they just turn to word salad and do not care. Do not go near them!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.

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