12 Nov 2021:
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs
Disgraceful and unapologetic Customer Service for errors
The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term.