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Never come across a more incompetent company in my life

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Never come across a more incompetent…

Never come across a more incompetent company in my life, hadn’t heard of them for 4 years after canceling with first utility because receiving bad internet…4 years later and they have started reporting on my credit file as a new debt for there “charges” I owed. Passed from pillar to post I Set up a repayment plan which I was told an email would confirm the arrangement…it didn’t instead it stated my broadband will be up and running again…. whaaaat! Also in the email was zero info on how to pay, what the payment is and how often. I was told this would be sent to me I the email. Shell you better not be switching me over to you again! Please do as promised so I can finally be rid of you! Wont breath tho doesn’t seem like anyone can follow o there promises without being prompted.
Also the phone calls have all been recorded my end.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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