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Posts on ‘November 5th, 2021’

Never come across a more incompetent company in my life

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Never come across a more incompetent…

Never come across a more incompetent company in my life, hadn’t heard of them for 4 years after canceling with first utility because receiving bad internet…4 years later and they have started reporting on my credit file as a new debt for there “charges” I owed. Passed from pillar to post I Set up a repayment plan which I was told an email would confirm the arrangement…it didn’t instead it stated my broadband will be up and running again…. whaaaat! Also in the email was zero info on how to pay, what the payment is and how often. I was told this would be sent to me I the email. Shell you better not be switching me over to you again! Please do as promised so I can finally be rid of you! Wont hold.my breath tho doesn’t seem like anyone can follow o there promises without being prompted.
Also the phone calls have all been recorded my end. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Appalling Company, Shocking Service

4 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Appalling company

Appalling company, customer service is non existent. They emailed me to inform me that I had requested a change in my tariff, which would result in an increase in charges. They could/would not provide the evidence that I had made this request (because I had not) and ignored my emails requesting information regarding such but instead continued to email me to advise my tariff would be changed in line with my request! They did not provide a working smart meter from the beginning of the contract as stipulated in the terms and after 3 months of my regular emails and phone calls to them requesting that I receive either a working smart meter, or the one initially supplied be placed or repaired, I finally received an email to say we can’t fix it or replace it, you will just have to manage without!!! Shocking service, I will be leaving this company as soon as my contract expires. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

First Utility to Shell Energy, Still Awful

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

First Utility to Shell Energy. Still awful.

Several years ago I was a First Utility Energy customer as they were the first supplier in a new build.

Customer Service was awful.

Bounce forward a few years, add a takeover, and a bankrupt energy supplier into the mix and I see that little has improved.

Live Chat where the agent does everything bar answer the question. Then asks me again and again what the query is even though I spelt it out for him. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Terrible Service from Shell Energy

Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible service

Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.

After I switched from Sky to Shell…

After I switched from Sky to Shell broadband I’m experiencing either lost internet connection or poor connection wich I hadn’t with Sky. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell is broken it needs major surgery!

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell is broken it needs major surgery!

I have been a Shell Energy customer just under a year and I’ve made more complaints in that time than my 10 years with Npower!!
The latest complaint is that Shell Energy were refusing to apply my £50 refer a friend to myself and my friend saying I’ve already received it!!
The £50 I received was for a previous complaint running for months that I requested to receive that amount as a gesture of goodwill for the hours of stress I’ve had to contend with from a customer service team who all seem to be singing from different hymn sheets as I always have to spend hours going over my complaints repeating them to different advisers and CONSTANTLY never being called back when promised!!!
Steer clear of Shell Energy, try generating your own energy on a bike dynamo. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Crap Broadband. Where to Start…

1st Nov 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Having signed up for broadband

Having signed up for broadband I found I had no service. I was advised a new router would be sent. They didn’t. A month later I changed to another supplier and hey presto I got service. I then received a bill of over £300 for early termination Incredibly they closed my complaint and forwarded the debt to a debt collection agency. I had to escalate complaint further copying in the CEO. It wasn’t until the 28th October that someone at shell actually looked into my complaint and agreed I had not received service and withdrew the charges. I spoke to people who did not deviate from the script which was so frustrating. Holding calls for up to 25 minutes and then being cut off. As a key worker I cannot take or make calls when on duty. Then they had the temerity to tell me that I had failed to allow them to fix the problem by not answering calls. All along I simply tried to tell them. Their own tech team advised they’d send a new router. Turns out they’ve identified a fault on the mast which required contact with the telephone company which again they failed to do. I will not and would never use this company again or recommend to anyone. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, a terrible inhumane company with zero ethics

“Dishonest, fraudulent, unprofessional”: “I was with Shell before and they were rubbish – which is why I left. Now I’ve been forced to use them and they are still rubbish.”

1 November 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dishonest, fraudulent, unprofessional

Please can you investigate fraudulent removal of nearly £2000 by Shell. I will be going to small claims and the police if this money is not returned Ref [9815163]. 
I will be making a formal complaint to every authority about Shell. The house was unoccupied and you don’t send any letters. Disgraceful, dishonest and I’ll be taking your legal team to task. Please give me their details. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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