The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
27 Oct 2021
Sorry to say, the broadband is really, really bad. Keeps dropping out have to keep re entering password, locked into a contract.
AVOID AVOID AVOID do not use this…
AVOID AVOID AVOID do not use this company to supply your broadband, we got up this morning to find that we had no broadband service. Having spent around 2 hours on the phone to Shell Broadband to try and get to the bottom of the problem. They say that we have been switched to a new supplier, when I asked who had authorised this switch they couldn’t give me an answer. It certainly wasn’t us…..Furthermore they have also informed us that we will now have to wait for 2 weeks to be reconnected. We have not received any communication from them with regards to this spurious disconnection.
We have the receipt for our account which has been maintained throughout the contact. As we are working from home we now find that we have no broadband access, when I asked for compensation for mobile data, I was told that I would have to fund the extra cost, and that they would look at this disconnection at their leisure. Even though mobile data isn’t really a workable option. We have been given the two fingered salute by this completely incompetent broadband provider.
When will Ofcom start to do the job that they are meant to be doing and dealing with these companies in a robust manner.
I asked to speak with a manager regarding this disconnection and was informed that I will receive a call back within 24 hours. Meanwhile we intend to switch supplier. But it would appear that they are all cowboys. Where are OFCOM.I will keep this post updated.
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
