AVOID AVOID AVOID do not use this company to supply your broadband, we got up this morning to find that we had no broadband service. Having spent around 2 hours on the phone to Shell Broadband to try and get to the bottom of the problem. They say that we have been switched to a new supplier, when I asked who had authorised this switch they couldn’t give me an answer. It certainly wasn’t us…..Furthermore they have also informed us that we will now have to wait for 2 weeks to be reconnected. We have not received any communication from them with regards to this spurious disconnection.
We have the receipt for our account which has been maintained throughout the contact. As we are working from home we now find that we have no broadband access, when I asked for compensation for mobile data, I was told that I would have to fund the extra cost, and that they would look at this disconnection at their leisure. Even though mobile data isn’t really a workable option. We have been given the two fingered salute by this completely incompetent broadband provider.
When will Ofcom start to do the job that they are meant to be doing and dealing with these companies in a robust manner.
I asked to speak with a manager regarding this disconnection and was informed that I will receive a call back within 24 hours. Meanwhile we intend to switch supplier. But it would appear that they are all cowboys. Where are OFCOM.I will keep this post updated.read more
These reviews must be fake, I was told last week that it would be 48 hours to get a phonecall regarding getting a smart meter install, I’ve not heard anything. I’m unable to complete a booking online and I have not had a phonecall like promised.
May change my review rating once I get a good service, not off to a good start.
Update: now changed to a 1 star review! Horrendous customer service! Still no call so I phoned and the agent creates a ticket for me, I got an email reply from the smart meter team asking me a load of questions wanting to know what time I set my alarm in the morning, what have I got for my lunch, how many times do I brush my teeth, etc.read more
My service was activated before my router was sent out, leaving me without internet for days. They seem to think this is acceptable as they sent my router out on the day of activation with only 48-hour delivery, and it still hasn’t arrived. This is costing me so much in lost work but all they’ve offered me is £20 compensation for potentially 4 or 5 days without internet, and initially claimed that everything was ok. I’m having to spend loads topping up my mobile data. I’d advise people to avoid, or make sure their router arrives well in advance of the activation date.read more
Joined Shell Energy and as you can see from my previous review in Dec 2020, I’ve had nothing but issues from the start.
Complaints teams allude to concerns raised but then do nothing about them, forcible increases in monthly payments on a fixed tariff despite usage not increasing, exaggerated estimated readings when their smart meters stops being smart and then added costs per fuel to pay manually in-order to prevent them robbing you blind. Essentially it’s a case of let us rob you, or we’ll rob you.
If you’re currently a shell customer, keep an eye on your meters and check those readings against your bills! The poor staff in their collections dept have more common sense then those in Customer Serviceread more
Cowboys. After 2 years of issues with Shell Energy, Abdullah (head of Executive Complaints) decided there would be no support offered to fix the tariff issued they’ve caused, despite acknowledging the fact that there caused them. His direct report, Aziz exact words were ‘Sorry, its just we’re going through a crisis at the minute so we cant do anything for you…read more
Just had my distraught daughter on the phone to say she’s been cut off with her broadband when she’s received no bill, the attitude of this company on the phone is a disgrace, complaint was put straight in and they closed it straight away, going to have to seek redress elsewhere and look for a more reputable company!
Absolutely terrible experiences with this company! Unstable internet connection, very poor support and after 3 days of waiting for their engineer (the whole afternoon off work cause of this scheduled appointment) and he didn´t arrive. Avoid!
Unprofessionally dreadful behaviour by the management of this company’s telecom division caused me to cancel a contract with it going back several years.read more
Cowboys. After 2 years of issues with Shell Energy, Abdullah (head of Executive Complaints) decided there would be no support offered to fix the tariff issued they’ve caused, despite acknowledging the fact that there caused them. His direct report, Aziz exact words were ‘Sorry, its just we’re going through a crisis at the minute so we cant do anything for you…read more
Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too. Avoid this at all costsread more
Absolute hell to get in touch with. Virtual Assistant is a waste of time and energy. I am already sorry I transfered to them. When I finally got through the lady was very pleasant and helpful.
I have just changed to Shell through one of their agents who came to my house to discuss terms and conditions. The agent was very polite and pleasant and felt he was treating me fairly. He offered me £50 credit on my bill as a referral from my son, who has also just joined Shell, and £50 to my son. He also said my first payment would be one month after joining Shell. Both offers are untrue. When calling Shell they informed me no such offer should be made. I have made a complaint of mis-selling and awaiting the result. I thought this practice had disappeared, but it appears I’m wrong.read more
Oct 9th, 2021
by John Donovan.
Comments are off for this post
Roger Sotherton (above) was a business partner of John Donovan and a key director of the promotional games company Don Marketing throughout the years in the 1980s and 1990s when it devised a host of promotional games for Royal Dutch Shell, including the award-winning game, “Make Money”.
Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too . Avoid this at all costsread more
WORST COMPANY EVER!!!
The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1!read more
WATCH OUT!!!!!
I have amassed £454 in my account. I phoned Shell to try and get it returned to my account but they won’t. I waited 10 day and received nothing. They said wait another 10. Something going on. Be very careful. I have had to cancel my standing order for 3 month to get the money back !!!!!
25/9 I phoned and ask to terminate my broadband.
I was told that was fine and that could I just find out what Vodafone would be doing, nothing more specific. I was not told that my cancellation was not being actioned. They also had the wrong account activation date – I have an email confirmation of 4/5/20. They had a later date so we had to confirm that I was not in fact leaving early. This was agreed. 30/9 I phoned back to confirm what Vodafone was doing and I was told nothing had been actioned on Shells part and that they needed to know specifically if Vodafone was installing a new telephone number – this was a different question and a much less friendly operative. 4/5 today I am yet again trying to get through to Shell unsuccessfully to advise that Vodafone are not installing a new line. I have so far been cut off after 10 minutes holding. I am now yet again waiting even longer after 15 minutes I am now going to call back and try pressing another option, still no reply. I’ll try again later but this is totally unacceptable.read more
Oct 4th, 2021
by John Donovan.
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DOW JONES NEWSWIRES
Shell Signs Deals to Develop Solar PV Projects in the UK
By Jaime Llinares Taboada:
Royal Dutch Shell PLC said Monday that it has signed deals with Island Green Power and Clearstone Energy to develop solar photovoltaic projects in the U.K.
Both deals would be subject to a future final investment decision, Shell said.
Write to Jaime Llinares Taboada at jaime.llinares@wsj.com; @JaimeLlinaresT
Oct 4th, 2021
by John Donovan.
Comments are off for this post
ISP Shell Energy Broadband Drop Promise of No UK Price Hikes
ISPreview: Monday, October 4th, 2021
Energy provider and UK ISP Shell Energy has updated the prices of their broadband packages (ADSL, FTTC and G.fast) and also dropped their previous promise for “no end-of-contract price rises.” In addition, Shell has adopted BT’s approach to annual price hikes, which will see prices rise each year by CPI (inflation) + up to 3%.
Previously, Shell’s website said that prices for new customers would only increase each year, from 1st April 2022 onwards, by just the rate of inflation, but they’ve now added the additional mention of “up to 3%” on top of that increase.
FULL ARTICLE
I feel very ripped off since shell took over first utility, Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.
Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion moreread more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
