The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
17 Sept 2021
Terrible service numerous phone calls…
Terrible service numerous phone calls to sort issues, customer service very good at stating things will be sorted but actually haven’t been in reality. Final straw today as a letter arrived from the debt collector before we’ve even received the final bill we were told was on its way! My husband telephoned to sort out and escalate but told no management available. If this is not sorted my student daughter may have credit issues through this companies incompetence, let alone the anxiety caused by receiving such a letter ! Throughout we have provided readings, moving in and out dates, at one point a helpful lady appeared to have resolved one issue but then others occurred ! Other reviews state good customer service but sadly no resolutions in our case as of yet.