Posts from ‘September, 2021’

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

All these 5-star reviews for Shell Broadband are fake

27 Sept 2021

All these 5 star reviews are fake

I was confused to see that trust pilot has more positive than negative reviews for Shell Broadband (as every other review website has overwhelmingly negative reviews). Upon closer inspection it is very obvious that all the five star reviews are fake, due to their generality and lack of relevance to Broadband. read more

Reuters

Shell’s UK power retailer to grow by 25% after rival’s default

Sept 27, 2021

LONDON — Royal Dutch Shell’s British power retail business will grow by over a quarter after it took on 255,000 customers from a rival supplier that defaulted following the recent surge in natural gas prices.

Shell Energy will take on the customers from Green Supplier Limited, the British regulator OFGEM and Shell Energy said in separate statements.

Shell Energy, which currently has around 900,000 customers across Britain, said Green’s customers will move to Shell Energy with their credit balances protected and supply uninterrupted. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

For the love of God, do not take your electricity from this company.

25 Sept 2021

STAY AWAY…. AGAIN

2 months since my previous review. Since then my complaint has not been resolved. Engineers not turning up or going to a wrong address.
Every time a 30 pound compensation which is in no comparison to having to take half days off from work every time. Shell Energy is by far the worst company I have ever had to deal with. For the love of God, do not take your electricity from this company. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Sept 2021

Avoid Shell Broadband like the plaque

Avoid Shell Broadband, losts of hidden costs once you leave after your contracts ended!! I found shell’s broadband offer last year at the “money saving expert” webside, he is usually very good to explain your benefits and your costs -unfortunately no mention what’s happen, once your contract finished and you try to leave!

As soon as my new company cancelt my continuing with shell, I got an email that I have to pay £12.– ceasing fee -even my contract ended on the 31.Aug.2021 and the transfer date was the 6.9.2021! I called customer service, they explained: if I’m in contract I have to pay an in-contract ceasing-fee, and now I have to pay an out-of-contract ceasing-fee -unbelievable, never experienced something like this before! To top it all up and add more stress to it, they want the old router back -off course all at my own costs -if I’m not able to do so, they charge me £35.– for it! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22Sept 2021

Energy Company from Hell

Shell Energy are the worst energy company I have ever dealt with. I had a tenanted property where the previous tenant had signed up to one of their pay as you go electricity card. It was winter and their very expensive tariff cost me a fortune when i kept topping it up. they blocked my transfer to another company and I had to involve the Energy Ombudsman. I have now sold the property but even now my solicitors can’t get a final bill from them to pay. Avoid at all cost. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

18 Sept 2021

absolutely fed-up

I’m absolutely fed-up dealing with this company. My student daughter lived for one year in a bed sit supplied by Shell energy. I’m authorised to discuss her account.

There have been errors by Shell with starting and ending the account. We asked for a final bill at move out and twice since, no final bill received but did receive a letter from debt recovery company.
I do need to see the final bill given earlier stated errors, it’s not a large amount of money and she is able and willing to settle on receipt of the final bill. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Customer service is absolute rubbish

Was completely happy with this company have been with them several years on a FIXED tariff since joining them up until this month have been in constant credit with them as with prior companies then they cocked up and some reason cancelled my DD was not worried as was in lot of credit after restoring DD by me All sorted so I thought but 4 months latter my account went slightly in debit by less than £20 now they have doubled my DD without contacting me I immediately rang them up and eventually got through on a very bad connection where they are not clear as to what they were saying Allso there was a very bad and loud echo on phone line as I have some hearing problems I found this prevented any clear communication I am now having to look for another supplier read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021: SHELL BROADBAND

Don’t bother getting Shell energy broadband

Shell energy broadband appear to be very disorganized, so be prepared for unexpected charges and constant email follow ups:

1. They failed to correctly setup my direct debit three times, so I just gave up and paid with digitally each month.
2. They calculated my final bill (that was in credit) using the discount code used for the contract. This effectively gave me a 10% reduction in my refund.
3. They charged me for the router that was returned. I have provided the shipping details plus evidence that they signed and received it, but I’m still waiting for this charge to be cancelled. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021

Shocking experience with Shell

Shocking experience with Shell. Technical issues with the quality of the calls made. Agents not replying. Agents terminating the call and not calling back. No access to supervisory staff. Extremely poor customer service interface. No coordination between payments section and customer service. On multiple levels the company failed. The only sense of professionalism conveyed was Ermin who took ownership of the problem and was able to find a suitable solution. I would have provided more extensive feedback but the only recourse provided is this forum. Otherwise an extremely negative experience. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021: SHELL BROADBAND

Bad Mistake

Wow so far so bad can’t get the sky q boxes to work! The broadband band drops out for some reason. The router is embarrassing cheap and a horrible design. The Wi-Fi range is poor so my kitchen Alexa will not work or my ring door bell. No one in the family is talking to me now as its so so so bad!! This was not a good decision by me, wish I stayed with sky!! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021

Avoid this company like the plague

Avoid this company like the plague, I took over this property, Shell Energy was then the provider, unable to get through via the tel number, an automated message states leave your account number and tel number and someone will call back, this never happens, I switched to my previous supplier and I am still receiving computer generated letters / demands stating I owe them money, some of these letters state that if I don’t pay it will effect my credit rating, appalling, get your act together starting with a customer service tel contact. read more

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

10 Sept 2021

Beware of Shell Energy’s costly renewal ploy.

Shell Energy cannot be trusted!

When they notified me that renewal was due they provided a quote for the best tariff. But when I renewed the rates had been adjusted upwards, i.e. were not the same as they quoted. When they confirmed my intention to renew with them they did not advise what the new tariff rates would be, it was only because I telephoned them that I knew the rates had suddenly been increased. read more

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

Broadband is terrible!

Absolutely terrible service on broadband. We got told our router would be sent out to our new property within 5-7working days. It did not turn up. We called the chase this after 7 working days and were told this had been cancelled but were not notified of this.

They then said we needed an engineer out this time and this would take an additional 2 weeks. It got to the day booked for the engineer to set it up and no one turned up. read more

Content sourced from recent customer reviews of Shell Energy published on Trustpilot.

6 Sept 2021

Poor Pathetic Incompetent

Poor, pathetic, ignorant, liars and that’s just the start.

My DD was increased without my knowledge and also first utility was taken over by shell energy and when I try to log in , I am being told I have no energy supplied by Dhell when I am clearly paying £250+ a month!!!! I called on Wednesday 1 September 3 times twice being put through to Bosnia first to Amar, then a very bored woman and then Ahmed in the UK. I’m was promised by Ahmed in the Uk that the service received in Vpsnia was appalling and he would clarify all my issues , he even took my mobile number in case we get cut off, after 36 mins of hold and in total ( whilst working ) an hour and a half on calls I was cut off , 72 hours later still waiting for a call back from Ahmed who will call me back straight away if we get cut off, I didn’t get cut off accidentally I was cut off on purpose!!
Today Saturday 4 september 2021 I rang again got through to Bosnia and another Baltic state who coudnt deal with my complaint even though I had a reference number. I got a bog standard email stating they have let the customer down this time and will do everything to rectify yet no idea what they are going to do?
I’m going to take my credit and my DD to another supplier albeit slightly expensive who can provide a service and assure the customer of promises made. No wonder the chief executive starts the call with a recording “ be nice to our staff etc etc” but the issue is they are incompetent
Monday is going to be the day when I tell them to get lost and the money I pay then over £2000 a year can go to a better supplier.
You want to make the customer second next well there is no loyalty anymore
Thd customer goes where the service is ! read more

Content sourced from recent customer reviews of Shell Energy Broadband published on Trustpilot.

3 Sept 2021

Do not use this company for Broadband…

Do not use this company for Broadband at all costs!!! My signal is useless, I phoned the help desk ( eventually got through), they told me the WiFi signal won’t travel inside my home from the one room where the router is!!!! £20 a month for a system that won’t work. Save yourself the hassle of cancellation and use another company. Rip off merchants big time. read more

Content sourced from recent customer reviews of Shell Energy published on Trustpilot.

3 Sept 2021

Shell energy the worst energy supplier …

Shell energy the worst energy supplier ever ..do not use this company for anything..they will make any sum up for final bill and make out it your fault .. worst of the worst ever …

Still waiting for some action that you…

Still waiting for some action that you promised last year.
Poor customer service I wonder if shell would spring into action if I stopped paying. read more