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August 27th, 2021:

Issues with Shell Broadband from the start

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 

27 August 2021

Poor services and useless customer service

Unfortunately, I had issues with broadband from the start. I couldn’t use broadband at all in the house, In the end I was advised to get hubs which would cost my another £200 more . I don’t understand why I wasn’t getting the service. They tried to help but after 2 weeks of unsuccessful trying I end up switching to someone else. Yesterday I received the final bill which doesn’t make sense. So, I have to pay early termination fee of over £262 but why ?! Customer services explained that my cooling off period finished even before I got connected with them. It means I signed up with 2 weeks before my installation day and when I gone live – my cooling off period ended. Really ?! On the the live day – shell didn’t connected services correctly and I had to wait 4 days more for the engineer to arrive to check . List goes on! Anyway,
Now they are sending me a bill to pay for something I have never used. Which is completely wrong. I understand the person in Customer Services just following process but it’s completely ridiculous and very unfair. The customer services lady just kept apologising to me because she knew they are in the wrong but someone from higher management level didn’t authorise her to sort out my issue. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

‘I spent 3 hrs holding on the phone’ waiting for Shell Energy Customer Service

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 27 August 2021

I spent 3 hrs holding on the phone…

I spent 3 hrs holding on the phone waiting to speak to someone at Shell about my account. I finally came to the conclusion that no one is answering calls and they just leave you on hold, I can not believe that I was one of a lot of people hanging on that long, no one has time to do it and it messed up my day by waiting so long. I have tried to contact customer service on their website, but when you click the link to talk to someone it takes you off to a self help page. I downloaded their app and same thing, the links to customer service do not work. The account issue has come from the power company I moved from and not Shell so I only hope that when I do finally get this resolved that they will be OK to work with but right now I have moved from one company whom in my my opinion are money takers and liars to another that won’t even talk to you. Not a happy bunny! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell to supply green energy directly to home consumers

Photo Credit: Photographic Services, Shell International Limited.

NL TIMES

Shell to supply green energy directly to home consumers

THURSDAY, AUGUST 26, 2021 – 14:30

Dutch oil and gas giant Shell will soon start supplying Dutch home consumers with “CO2 compensated gas” and green electricity purchased from Dutch solar and wind farms. The company already received a permit from regulator ACM to start doing so, NOS reports.

Exactly how much green energy Shell plans to supply is not clear, but Barbara van Bergh, head of this division, told NOS that Shell wants to become a “significant” player. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
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