Content sourced from current customer reviews of Shell Energy published on Trustpilot. 25 August 2021
Shell broadband started off good for the first few months, now has choked our broadband and we only get speeds of 2Mbps.
Disgusting company… broken promises, no respect, appalling customer service!
Had a perfectly working smart for 18months. Recently had another installed which not only has been done wrong, but has disconnected the one that has been working fine. On the verge of entering 3hours worth of phone calls, and still nothing has been sorted.