Content sourced from customer reviews of Shell Energy published on Trustpilot within the last 24 hours. This article posted 12 August 2021
I have recently moved and was going to keep shell energy but then got a bill final bill with an extra 100 exit fee how can they charge you an exit fee if you just want to move the account I hear you ask. Was told by a virtual advisor that someone would ring me in a maximum of 48 hours 4 days later nothing. Tried to complain online wouldn’t submit complaint surprise surprise. Now wrote a letter but they will probably just Chuck it in the bin. Worst energy company I have ever dealt with.