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Shame on you Shell says Shell Energy Customer

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

“…needless to say I have paid the exit fee and returned to my previous supplier…”

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!!

It seems that industry guidelines allow suppliers to make this charge.
I am certain that this isn’t compulsory and is at the discretion of the supplier, nice work if you can get it and a great way to increase your profits.

needless to say I have paid the exit fee and returned to my previous supplier who are an excellent company to deal with.
Think carefully before joining Shell, I switched thinking I was saving a small amount of money but because of their business practices I realise it was a huge mistake.

Shame on you Shell for taking advantage of such a guideline and shame on you OFGEM for allowing same.

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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