Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I was told when I moved to Shell broadband it would be as good as what I had with my last provider, very disappointed it’s terrible”: “very poor connection keeps disconnecting everyone in the house wish I’d never have changed”: “A shambles is the politest way to put it.”: “A bunch of crooks. At least Dick Turpin wore a mask.”: “Staff we had the pleasure of speaking to were incredibly rude and disinterested…”