Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Do not sign up to Shell Broadband”: “Swapped to shell broadband and what a waste of time they supply a router that is substandard I can just about get a wifi signal in the next room”: “Customer service is as much use as a chocolate teapot.”
Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 June 2021.