Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Worst broadband provider ever. Customer service is non-existent. There’s a reason they are cheap. Cannot wait to see the end of my contract and I won’t be coming back.”: “Customer service is non-existent… the process has been frustrating, upsetting and painful “: “Shame on Shell”
Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 9 June 2021.