Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “This is the worst broadband service I have ever used. We are a household of 2 people and the router cannot accommodate 4 devices at once (2 mobile phones, a laptop and a smart TV). The service goes on and off every day.”: This company is totally incompetent, they honestly dont know what they are doing. This situation has left me so stressed and at times in tears with frustration.”
Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 June 2021.