Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “This is a very bad company. You have illegally impacted my credit file negatively. I have been calling every day to be told, that customer support is not able to contact the credit management and all the managers are unavailable.”: I really regret switching to Shell my previous supplier provided a much better service”
Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 24 May 2021.
This is a very bad company. You have illegally impacted my credit file negatively. I have been calling every day to be told, that customer support is not able to contact the credit management and all the managers are unavailable. The advisor arnella has said someone will call me back, let’s see, I do not think someone will call me back.
The website accepted my reading but I…
The website accepted my reading but I subsequently received an email, to which I could not reply, which said I had not submitted a reading. I returned to the website to find my readings were there. My attempt to make contact via Shell’s poor website revealed that they put every obstacle they can think of to stop me communicating with anyone. I really regret switching to Shell my previous supplier provided a much better service
The switch was done incorrectly with my…
The switch was done incorrectly with my neighbour and was only discovered when I asked when I should expect a close out from my current supplier.
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