Extract from Shell Energy customer reviews posted during the past 48 hours on Trustpilot: “…customer service staff have no manners no training, when they realise you are using less energy they put the unit rate up so they can charge you more”: “SHELL ENERGY should be ashamed of scamming people…”
Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 23 May 2021.