Energy firms hound customers over money they don’t even owe
Homeowners threatened with debt collectors over incorrect bills
By Will Kirkman: 14 May 2021
Martin Stanley, 48, from Leicester, was forced to pay nearly £400 after being threatened with debt collectors and a default against his credit file by SSE, after it incorrectly increased his final bill.
Mr Stanley had tried to switch from SSE to Shell Energy, but after submitting a final reading, was told that it was too low compared to industry data. Shell then based his starting reading on the “estimated usage”. This meant Mr Martin suddenly owed £675 to his old supplier.