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Posts on ‘April 1st, 2021’

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

By AARON BROWN PUBLISHED: 07:21, Thu, Apr 1, 2021

EXIT FEES were once commonplace from broadband providers, but have become something of a rarity in recent years. Shell Energy was one of the few hanging on, but thanks to pressure from Ofcom, it has now decided to ditch the £15 cost to move to BT, EE, Sky, or another rival internet supplier.

Internet supplier Shell Energy has confirmed plans to ditch its controversial £15 “cease fee” that was applied to home broadband customers who wanted to move to a rival provider. Bafflingly, the extra cost even applied to those who had come to the end of their minimum contract term. Most rival providers, including BT, Sky and Virgin Media, don’t charge a fee for users to leave when they’ve come to the end of their original contract – instead, these extra costs usually only rack up when leaving early. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews of Shell Energy: ‘BAD BAD BAD BAD BAD’: Complete Shambles

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Complete shambles from, day 1. I really don’t enjoy writing negative reviews, but unfortunately there’s nothing positive to say about my experience with Shell Energy. From day 1 I’ve had issues… All of this has amounted in hours of my time on the phone to incompetent staff (clearly a lack of training)…”: “Avoid this company at all costs!”: “BAD BAD BAD BAD BAD” read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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