Posts from ‘April, 2021’

Extracts from a Shell Energy customer review posted on Trustpilot: “Similar experience to so many other people; believe the reviews. Shocking customer service, expensive rates, appalling provider.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 April 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “The quality of the copper wifi is rubbish and constantly disconnects from my TV and laptop. I called up to cancel, within what I think is my legal right to a ‘14 day cooling off period’, only to be informed that Shell’s policy for this always ends the day before you receive your wifi box i.e. you can never try it and then cancel if the service is not good enough.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 April 2021. read more

GASCADE, Gasunie, RWE and Shell sign green hydrogen agreement

Published by Bella Weetch, Editorial Assistant: Energy Global, Monday, 26 April 2021 16:00

Project partners GASCADE, Gasunie, RWE and Shell have signed a declaration of intent to further intensify their collaboration on the AquaDuctus project.

The AquaDuctus pipeline will transport green hydrogen from the North Sea directly to the continent. It is part of the AquaVentus initiative, which plans to install 10 GW of electrolysis capacity for green hydrogen production from offshore wind power between Heligoland, Germany, and the Dogger sand bank, 100 km off the east coast of England. In the dovetailed sub-projects, demand, generation, and transport of hydrogen are to be synchronised in order to enable a swift market ramp-up. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “We are never able to get through to the support team quickly I have been waiting to get through for over an hour before and then been cut off. Our service is very slow. We were sold fibre broadband but this hadn’t been switched on…”: “Overall it’s a shocking provider and I would never recommend them to anyone.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 April 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “A terrible Experience with rude, inconsiderate employees. The phone was put down at least 5 times and I was On Hold For 3 hours. I would never recommend Shell Energy to anyone. THE WORST COMPANY EVER.”

Featured below are extracts from a negative customer review about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 23 April 2021. read more

By Leigh Collins 

Blue hydrogen may well be more expensive than green H₂ by 2030, as some analysts predict, but large volumes of the blue variety — produced from natural gas with carbon capture and storage (CCS) — might nevertheless still be needed, Shell’s top hydrogen executive explains in a Recharge podcast.

Paul Bogers, vice-president, hydrogen, at Shell, argues that the power sector will need an awful lot of renewable energy to decarbonise, so there may simply not be enough wind or solar power available to produce green hydrogen on top of that. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “I don’t normally write reviews but this useless excuse for a company means I must warn others. Shell oil company is a well respected firm so naturally when I seen they were moving into domestic energy supply I thought. Must be ok.”: From start to finish the move has been a nightmare.”: No one to talk to. You’ll get a call back. No call back. I call back. It’s with a special team. They’ll call you back. No call back.”: ” While Shell are still trying to figure out what’s going on. I’ve already moved on.”: “AVOID AVOID AVOID AT ALL COSTS” read more

Shell says electric vehicles will be crucial in its efforts to lower carbon emissions

• Electric vehicles will play a critical role in Royal Dutch Shell’s decarbonizing efforts – opening up opportunities in this mobility sector, according to a senior executive at the oil giant.
• Huibert Vigeveno, downstream director at Shell, says the company intends to expand its global EV charging stations network worldwide, pledging to have 2.5 million charging points by 2030.

Electric vehicles will play a critical role in Royal Dutch Shell’s efforts to cut emissions, according to a senior executive at the oil giant.

“If you look at the decarbonization opportunities of this mobility sector, EV plays a crucial role,” said Huibert Vigeveno, downstream director at Shell, adding that the company intends to expand its global electric vehicle charging stations network worldwide. read more

Jillian Ambrose: Thu 15 Apr 2021 13.58 BST

Royal Dutch Shell has urged investors to vote for its strategy to shift the business towards cleaner energy sources, despite warnings that the plan does not go far enough to meet the Paris climate agreement goals.

The oil company set out its energy transition plan before its annual shareholder meeting in May, when investors will be able to take part in an advisory vote on Shell’s climate plans for the first time. The vote will not be binding. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “Internet that doesn’t work at all. Called up to get it fixed and threatened with a £65 engineer charge.”: “Horrible company avoid!”: “…cheats and swindlers and not fit for purpose.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 April 2021. read more

Extract from Shell Energy customer review posted on Trustpilot today: “I have tried to call Customer Services 3 times and have so far been on hold for 46 minutes, 28 and 34 minutes respectively without actually speaking to anyone. Not sure what else to do, when they don’t answer the questions from our emails and I can’t get through to anyone to speak to them. Any ideas anyone?”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 April 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Terrible customer service, rude agents, poor communication”: “support/online chat is a complete joke. Worst provider EVER!”: “The most terrible Energy company in the UK. Please stay away from SHELL ENERGY.”: Broadband from shell has been atrocious. It simply does not work.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 48 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 April 2021. read more

Shell Outlines Plans for Reducing Its Own Carbon Footprint

The energy giant has high hopes for sustainable aviation fuel

BY LISA LACY: 7 April 2021

While energy giant Shell may not be the first name that comes to mind when you think of sustainability, it’s looking to change that by “reduc[ing] the carbon intensity of all the energy that we sell by 2050.”

That’s according to Dean Aragón, CEO of Shell Brands International AG, who said the company has set milestones toward becoming a net-zero emissions energy business for the years 2023, 2030 and 2035 that are “very clear, measurable and quantifiable targets on the decarbonization journey.” He did not provide specifics. read more

Extracts from Shell Energy customer reviews posted on Trustpilot in the last few days: “They upped my 86 year old mother-in-law’s direct debit from £80 per month to £350 per month. She didn’t notice until bank account went into the red. I’ve now provided up to date meter readings confirming she has been overbilled by more than £1000 but they are refusing to refund her until the next billing cycle.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 07 April 2021. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “Avoid them! Overcharged me and lied but the Ombudsman sorted it. Shell declined to switch me, then continued to overcharge me, lie to me about switching happening and then threatened debt collectors if i didn’t agree to their terrible, high tariff terms. I let the Ombudsman deal with them and won, they now owe me. Terrible company, highly incompetent customer service.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 April 2021. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Awful, awful company. Avoid at all costs if you possibly can.”: “Just a dreadful, dreadful company and by no means the cheapest.”: “The interaction from Shell has been ultra aggressive, completely unwarranted…”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2021. read more

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

EXIT FEES were once commonplace from broadband providers, but have become something of a rarity in recent years. Shell Energy was one of the few hanging on, but thanks to pressure from Ofcom, it has now decided to ditch the £15 cost to move to BT, EE, Sky, or another rival internet supplier.

Internet supplier Shell Energy has confirmed plans to ditch its controversial £15 “cease fee” that was applied to home broadband customers who wanted to move to a rival provider. Bafflingly, the extra cost even applied to those who had come to the end of their minimum contract term. Most rival providers, including BT, Sky and Virgin Media, don’t charge a fee for users to leave when they’ve come to the end of their original contract – instead, these extra costs usually only rack up when leaving early. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Complete shambles from, day 1. I really don’t enjoy writing negative reviews, but unfortunately there’s nothing positive to say about my experience with Shell Energy. From day 1 I’ve had issues… All of this has amounted in hours of my time on the phone to incompetent staff (clearly a lack of training)…”: “Avoid this company at all costs!”: “BAD BAD BAD BAD BAD” read more