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Which broadband providers have UK call centres?

Last updated on 28 March 2021

Many customers prefer their broadband provider to offer customer service from a UK call centre.

Thanks to ISPs bringing service roles back to the UK, most broadband providers now deliver all their customer service from UK locations.

Shell Energy Broadband

Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites.

Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office’s broadband customer base too.

We don’t know much about Shell Energy Broadband’s customer service performance, but we will in future years as the acquisition of Post Office broadband customers puts them above the threshold for inclusion in Ofcom’s quarterly complaint figures.

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