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Shell Energy to axe £15 broadband switching ‘cease fee’

Shell Energy to axe £15 broadband switching ‘cease fee’

Shell Energy is to scrap a controversial £15 ‘cease fee’ it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge – though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

Currently, Shell Energy charges the fee as standard to broadband customers who decide to leave it, and unusually this applies even if you’re outside your minimum contract term – though anyone who has taken out Shell Energy broadband via a blagged MSE deal is automatically entitled to have the fee waived

Now the broadband firm has revealed it’s scrapping the fee for all customers – currently 150,000 in total – when it rolls out new terms and conditions in the coming months. It hasn’t said exactly when the change will take place though and also says it won’t refund customers who’ve been charged the cease fee.

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