Posts from ‘March, 2021’

Shell takes control of first Dutch offshore wind farm

30 March 2021

Shell has acquired Vattenfall’s 50% share in the 108MW Egmond aan Zee offshore wind farm, one of the first to be built.

Following the transaction Shell is the 100% owner of NoordzeeWind that manages the asset.

Vattenfall head of asset management Kasper Simonsen said: “The lessons we have learned from the first Dutch offshore wind farm can be applied in the construction of Hollandse Kust Zuid and other future offshore wind farms. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “They ripped me off”: “I would not recommend company to an enemy”: “Shell, your customers are HUMANS and we want to talk to HUMANS not machines”: “Awful customer service.”: “Good riddance shell”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 March 2021. read more

As a climate activist, I object to the Post Office selling me to Shell Energy

Miles Brignall: Tue 30 Mar 2021 07.00 BST

I am among the 465,000 Post Office home phone and broadband users who have been collectively sold to Shell Energy, and are to become the firm’s customers.

As a climate activist, I most definitely do not want to become a customer of Shell Energy, something that I did not, and would never have, agreed to.

The Post Office has told me I will have to pay an £88 penalty if I wish to cancel my contract and leave. read more

Last updated on 28 March 2021

Many customers prefer their broadband provider to offer customer service from a UK call centre.

Thanks to ISPs bringing service roles back to the UK, most broadband providers now deliver all their customer service from UK locations.

Shell Energy Broadband

Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites.

Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office’s broadband customer base too. read more

• Daniel Jones

• 27 Mar 2021, 22:15

BRITAIN’S biggest energy firms are set for a £1billion windfall as they hike prices for hard-pressed loyal customers from Thursday.

Around ten million families on standard tariffs — many already with money struggles as a result of Covid — face bill rises of almost £100.

It comes after energy regulator Ofgem raised the price cap on standard variable tariffs.

They are the contracts that most people will be on if they have not switched supplier in the past year or so.

The change will increase the charges paid by a typical family on a standard variable tariff by £96, bringing the average bill up to £1,138 per year. read more

Extracts from a current Shell Energy customer review posted on Trustpilot: “Don’t use this company – Shell Energy Broadband. Their customer service is appalling. If you have any problems or issues they won’t help you. As soon as you’ve signed their contract, that’s it, they are not interested. They got my order wrong and I ended up with the lowest broadband speed and not the ‘plus’ service. The standard broadband is awful”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 28 March 2021. read more

Shell Energy Broadband Scraps Controversial Switching Exit Fee

Saturday, March 27th, 2021

Energy provider and UK ISP Shell Energy has announced that they will scrap the £15 “cease fee” that was being charged to home broadband customers who wanted to switch away to a different provider, including those who were now outside their minimum contract term.

Technically speaking Shell, or any ISP for that matter, can charge a post-contract cease fee and the one mentioned above does in fact appear in their T&C’s. In shells’ case it’s apparently a hang over from when they gobbled First Utility’s broadband base some years back, and sometimes wholesale providers can also charge ISPs such a fee too (i.e. the provider is allowed to recover these from consumers). read more

Shell Energy to axe £15 broadband switching ‘cease fee’

Shell Energy is to scrap a controversial £15 ‘cease fee’ it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge – though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

Currently, Shell Energy charges the fee as standard to broadband customers who decide to leave it, and unusually this applies even if you’re outside your minimum contract term – though anyone who has taken out Shell Energy broadband via a blagged MSE deal is automatically entitled to have the fee waived.  read more

Extract from current Shell Energy customer review posted on Trustpilot: “Vile company with zero ethics or thought for their bullying actions. We got conned into having a smart meter fitted.. smart for shell not for us..”

Featured below are extracts from negative customer reviews about Shell Energy posted today on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 March 2021. read more

Extract from current Shell Energy customer review posted on Trustpilot: “Awful for broadband. Based on my experience as a broadband customer, I would give Shell 0 stars if it was an option. Not sure any of the staff know what is going on and if they do, they don’t communicate it to anyone. They are completely incompetent at installing and providing internet.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 March 2021. read more

Shell hunts for hydrogen opportunities in Australia in net zero push

Shell Australia Chair Tony Nunan said the company sees hydrogen and carbon capture and storage as essential to the company’s net zero ambitions, and Australia is well placed to be competitive in both of those technologies.

Australia, like its biggest coal and gas customers China, Japan and South Korea, has mapped out a hydrogen strategy, with plans to become an exporter by 2030, using its vast wind and solar resources to produce “green” hydrogen and natural gas and carbon capture for “blue” hydrogen. read more

Extracts from Shell Energy customer reviews posted today on Trustpilot: “Completely useless”: “Called Shell to get this resolved and what should have been a 2 week process has so far taken 5 month to sort. Meanwhile, Shell continue to charge an arm and a leg for gas with no way out of the contract…”: “Avoid at all costs”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 23 March 2021. read more

Extract from Shell Energy customer review posted on Trustpilot: “When they are overwhelmed they shut their phone lines and take days to respond…  A total nightmare. I want to leave.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 March 2021. read more

Extract from Shell Energy customer review posted on Trustpilot: “Absolutely abysmal customer service and their internet speed isn’t much better.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 March 2021. read more

Shell Energy customer reviews posted on Trustpilot: “Shell broadband is the worse company I have ever dealt with. It doesn’t work and if you complain even after several engineers interventions still doesn’t yield any positive outcome.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 March 2021. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot: “Shell’s Customer Service and Support is appalling and disgraceful”: “shell energy told a pack of lies to get me to sign up, free door camera and a free tablet, neither was true”: “You ring, are on hold for ages and then when you get to speak to an Agent they put you on hold gggrrrr!! Having spent 75 minutes on hold and speaking to an Agent they cancelled our call.”: “Terrible company.” read more

Shell pilots on-site battery system for ultra-fast charging

Launched at a station in the Netherlands, the Shell-Alfen pilot project will allow drivers to simultaneously use the site’s two 175kW charge points.

Last update: March 12, 2021
Author: PetrolPlaza Correspondent Pablo Plaza

Shell and Alfen have launched a pilot to trial an on-site battery-powered system to support ultra-fast electric vehicle charging at Shell’s Zaltbommel forecourt in the Netherlands, allowing drivers to simultaneously use the site’s two 175kW charge points, according to a press release. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot: “Never again. Was a customer but thankfully I’ve now left them. Would use any other company I could before using this one again…”: “reading more reviews, I’m not the only person who’s been burnt!”: “Appalling.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 2 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 12 March 2021. read more

Shell partners EV charging subscription service Onto

Alice Grundy: Reporter, Current±: 11 March 2021

Shell has partnered electric vehicle (EV) charging subscription provider Onto, offering users access to over 3,400 UK chargepoints.

This partnership allows Onto customers to charge at over 100 Shell Recharge chargepoints as well as giving them access to the remaining chargepoints through its 17 network partners at no extra cost to their monthly subscription.

These network partners include Char.gy, ESB and ESB Group, EV-Box, Fastned, Franklin Energy, Gronn Kontakt, NewMotion, Osprey Charging and Porsche among others. read more

Current Shell Energy customer reviews posted on Trustpilot: “0 stars should be an option. The process of cancelling a switch from Eon to Shell appears to be a difficult concept for Shell to understand. Over 2 hours in total on hold, emails not responded to and poor quality service from the so called help desk. Avoid, avoid, avoid.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 March 2021. read more