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Trustpilot Review: Shell Energy customer service unresponsive and unhelpful

Current Shell Energy customer reviews posted on Trustpilot: “I have found customer service unresponsive and unhelpful…”: “Don’t trust them”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 20 FEB 2021.

home warm discount

just received my cold weather payment from DWP. As I am a transplant patient it is more than I have received from, shell home warm home discount. I rang several times to explain that I am on a prepayment meter and it cost more to feed the meter in cold weather. shell took over my previous company, they sent out before December I have been told by shell after many attempts, I will get it sometime before the end of march.spring? I have found customer service unresponsive and unhelpful

Don’t trust them

My granddaughter has had debt agency contacting her insisting you had broadband with shell in her old flat, she has never had anything though shell discussing, First time she had ever heard of them, this was supposed to be from 3 years ago, shell has never contacted her, they have my email address. Probably when I was looking for her on comparison sites, I won’t ever bother with this so called company

Since day 1 we have had problems

Since day 1 we have had problems, I’m very clued up when it comes it digital things so the problem doesn’t lay with me. I’ve asked several times to leave the contract as they aren’t providing me with what I’m paying for but all I hear is the same old crap. Do not go with shell, I’m stuck with them until next year. and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.

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