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The Broadband Service From Hell: Review of Shell Broadband posted on Trustpilot

The Broadband Service From Hell: Review of Shell Broadband posted within the last 24 hours on Trustpilot


I decided to switch to Shell broadband which turned out to be a service from hell. Just save yourself the headache and avoid.

I waited for over 3 weeks for the service to go ‘live’. This never happened. I tried to contact them and they were unable to help solve the matter. After days of going back and forth without internet (I work from home so I couldn’t function). I was told by one of the staff who wasn’t helpful at all, that I was sent a faulty router. He also maintained that this wasn’t their fault which left me confused and even more frustrated. He was probably trying to put the blame on a third party. At this point, I knew I was done with the appalling provider and service.

I found another provider who I am very happy with. However Shell still wants me to pay for a service I never receive to which I continue to refuse.

So learn from this. Not worth the headache. Take your business to another provider!!!


Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Posted on 05 FEB 2021.

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