Posts from ‘February, 2021’

Current Shell Energy customer reviews posted on Trustpilot: “Awful company to contact and awful customer service.” 

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 FEB 2021. read more

Current Shell Energy customer reviews posted on Trustpilot: “I have found customer service unresponsive and unhelpful…”: “Don’t trust them”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

CANTON, Michigan – Shell energy will sell e-scooters in North America, according to its U.S.-based partner.

The Shell RIDE SR-5S e-scooter is to be manufactured and distributed by Lotus International Company of Canton, Michigan, as the scooter becomes the first Shell e-mobility product available in North America.

“The Shell RIDE e-scooter is a fun, reliable, and a low-emission personal transportation method for life’s short journeys; whether it’s your ride to work or school, a spin in the park, or exploring a new city,” said Darren S. Ivey, Director of Sales and Marketing at Lotus International. read more

Shell sets its sights on deploying 500,000 electronic vehicle chargers by 2025

by Jeremy Lott | February 18, 2021 11:00 PM

On Feb. 11, oil company Shell announced that it is moving toward net-zero carbon emissions by 2050.

“We must give our customers the products and services they want and need — products that have the lowest environmental impact,” Shell CEO Ben van Beurden said in a statement.

FULL ARTICLE

Extracts from current Shell Energy customer review posted on Trustpilot: “Dreadful company, terrible customer service, non English speaking every time and they just agree with everything and then do nothing. These guys are useless, 28 minutes of hold music.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 FEB 2021. read more

Current Shell Energy customer reviews posted on Trustpilot: “Be Warned.  I would strongly advise against using this shambles of a company, their customer service is non existent… I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance.”: “Very disappointing considering the major brand name attached to the service…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 FEB 2021.

BE WARNED

I would strongly advise against using this shambles of a company, their customer service is non existent having me do the same test three times for no apparent gain, I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance. read more

Shell puts electric charge into green energy future

Emily Gosden, Energy Editor Friday February 12 2021, 12.01am, The Times

Royal Dutch Shell plans to operate as many as 2.5 million electric vehicle charging points globally by 2030 under a new emissions-reduction strategy that will see its oil output decline.

The Anglo-Dutch oil giant sought to flesh out its 2050 net zero emissions goal with a plan to focus on customer-facing business such as electricity sales, rather than power generation like its peers. It intends to operate half a million charging points by 2025, up from 60,000 today, and could increase this to 2.5 million by the end of the decade. read more

Current Shell Energy customer review posted on Trustpilot: “… I had to give 1 star, otherwise I wouldn’t have been able to write a review! Please be advised that even that one star doesn’t reflect my opinion on that company! 0 stars, that’s my rating!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 FEB 2021. read more

Current customer postings on Trustpilot: “Their phone system took me round in circles and I never got an answer. They took 5 weeks to answer an email and then didn’t help with my issues. Do not bother with this bunch of useless, unhelpful people who do not appear to care.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 FEB 2021. read more

Current customer comments posted on Trustpilot: “Still trying to sort out bill after 3 months of trying, absolutely rubbish company!!! would never recommend to anyone!!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 FEB 2021. read more

Work stops at Shell solar project after contractor dispute leads to stand-downs

Giles Parkinson 8 February 2021

Work has stopped on the 120MW Gangarri solar project near Wandoan in Queensland – the first major solar farm to be built in Australia by global oil giant Shell – after an alleged dispute over payments between contractors led to the standing down of up to 230 workers on Monday. Shell confirmed there were issues at the solar project which it hoped would be resolved soon.

FULL ARTICLE read more

Shell enters supply deal with Amazon to provide renewable energy

Reuters Staff: FEBRUARY 8, 2021

(Reuters) – A unit of oil major Royal Dutch Shell said on Monday it has agreed to supply Amazon.com Inc with renewable energy, which will help the U.S. online retailer power its business completely using clean energy by 2025, five years before its target.

Shell Energy Europe BV said it will provide the renewable energy from a subsidy-free offshore wind farm constructed off the coast of the Netherlands. (go.shell.com/2MCUTbA) read more

Trustpilot Warning: Avoid Shell Ultrafast Broadband: What a Joke!

Shell Broadband customer review posted today on Trustpilot:

Avoid Shell Ultrafast

My Shell broadband service was installed in early December, I thought I’d treat myself to an upgrade while switching.

Unfortunately since the switch the connection is down every couple of hours, each day, from anywhere from a few minutes to many hours.

Shell’s support team, while very hard to get hold of, are most friendly when you reach then, but after three engineer appointments and seemingly no case tracking of the issue, they have still not been about to indicate when the issue might be resolved, not will they permit me to a more competent supplier. read more

Review Verdict on Shell Energy posted today on Trustpilot: Absolutely Useless 

Absolutely Useless

Tried not to give any stars without success.

For eighteen months I have tried to advise this company that I had moved into the property.

Constant telephone calls and even an email to the CEO did not help.

Tried giving details and were informed that the house did not exist, was asked twice to photograph the meters and were generally unhelpful. Then they charged the previous occupant an enormous amount which they took out of their bank account illegally, even though they had paid their last bill before we moved read more

Damning Review of Shell Energy posted within the last 24 hours on Trustpilot

SHELL ENERGY PARASITES

THE PARASITES KNOWN AS SHELL ENERGY HAVE BEEN HARASSING ME FOR MANY MONTHS TO CLEAR A DEBT OF £196.00 WHICH DOES NOT EXIST. THESE LEECHES OWE ME £350.00 FOR AN OVERPAYMENT I MADE TO THEM IN JULY 2019 PLUS £60.00 CAUSE I WAS NEVER ON A TARIFF WHICH WAS GENUINELY FIXED. THEY PUT A DIRECT DEBIT IN PLACE FOR £76.00 WHEN ACTUAL COST OF GAS AND ELECTRICITY NEEDED A D/D OF BETWEEN £110 AND £120 PER MONTH, NOW A LOW LIFE DEBT RECOVERY FIRM CALLED XXXXXXXXXXXXXXXXXX RUN BY SOME PAID MONKEY CALLED XXXXX ARE TRYING TO RUIN MY CREDIT RATING BY ISSUING A DEFAULT NOTICE FOR NON PAYMENT OF THIS NON EXISTANT DEBT. IT SEEMS LIKE THE DREGS OF THE ENERGY SUPPLY INDUSTRY HAVE MERGED WITH THE DREGS OF THE DEBT RECOVERY INDUSTRY. COMPLAINTS TO MY MP, THE ENERGY OMBUDSMAN AND OFGEM ARE NOW IN FULL SWING, AVOID THIS GARBAGE OF AN ENERGY SUPPLIER AT ALL COSTS. read more

The Broadband Service From Hell: Review of Shell Broadband posted within the last 24 hours on Trustpilot

AVOID AT ALL COST!!!

I decided to switch to Shell broadband which turned out to be a service from hell. Just save yourself the headache and avoid.

I waited for over 3 weeks for the service to go ‘live’. This never happened. I tried to contact them and they were unable to help solve the matter. After days of going back and forth without internet (I work from home so I couldn’t function). I was told by one of the staff who wasn’t helpful at all, that I was sent a faulty router. He also maintained that this wasn’t their fault which left me confused and even more frustrated. He was probably trying to put the blame on a third party. At this point, I knew I was done with the appalling provider and service. read more

Extract from a current customer comment posted on Trustpilot: “All the good reviews are faked”

Featured below are extracts from a negative customer review about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 FEB 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Appalling broadband and customer service – AVOID”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 FEB 2021. read more

Shell signs its first German solar PPA

Bonn: 02 Feb 2021: 12:17 CET

(Montel) Shell Energy Europe has signed its first power purchase agreement with a solar project developer in Germany, the company said in a statement on Tuesday. It has contracted for 9 GWh of power annually with Seac Invest, the developer of a 9 MW site in Fuerstenwalde in the eastern state of Brandenburg. The project has been delivering power since the start of the year.

“This solar power deal will help us to expand the range of low-carbon energy choices we offer to our customers in Germany,” said the head of European power at Shell Energ…

FULL ARTICLE

If this review stops one person moving to Shell Energy I’ll be happy

Received in response to the article: Trustpilot Review of Shell Energy: Absolutely appalling customer service, totally inflexible, terrible communication (Name and email address supplied)

My experience with Shell Energy has been horrendous. I was previously with First Utility, who Shell Energy later acquired.

Without any communication, to inform us of the change, we had a letter from Shell Energy demanding £240 payment. Much like most of the reviews, we spent hours trying to get through to their customer service team with little success. read more