Trustpilot Review of Shell Energy: absolute nightmare to deal with…

Some extracts from current customer comments posted on Trustpilot: Highly not recommended. Complete and utter disgrace. Got my broadband delivered – not satisfied with quality but cannot cancel it now without “early termination fees”…: “This company is nothing but a money-grabbing bully”…: “Disgrace”…”This is very bad company….beware to join…as they make your life hell…”: “A VERY BAD COMPANY Shell energy are bullies, they do not return your call and have you waiting 45 minutes on the telephone line only to be cut off…”: So far absolute nightmare to deal with…”: My opinion? Avoid Shell Energy. They make promises they can’t keep…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past four days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 23 JAN 2021.

Probably the worst energy switch ever…

Probably the worst energy switch ever no communication from the start of the process until I contacted Shell energy 6 weeks later from which they had taken the 1st payment without any readings I was told that it was standard indudstry protocol but let’s see how it progresses

Unfortunately very poor customer…

Unfortunately very poor customer experience with Shell Energy billing prices are inaccurate and estimated billing although a smart meter is fitted, cannot see any difference between First Utility and now Shell Energy apart the name changes still over inflated prices.

False information

Beware! It will show up ‘if you are switching 7 weeks before your contract end date your final bill will include an exit fee of £30.’ but I had a shock when I received my final bill! Contacted them and apparently it’s £30 PER FUEL! Which they fail to put in all their emails and when you log into your account and the first thing you see is the notification for a £30 exit fee!!! NOWHERE on your app or emails with them do they advise this is PER FUEL! Would not recommend!

Cant rate in -rating,,,,Serious issue…

Cant rate in -rating,,,,Serious issue with complain….Cant assign your query to one person as they have one customer service…but they dont put name in reply email…their acknowledge email says they are very busy..it may take longer time to answer but issue is serious and they charge me again and again for empty property….sent tenancy contract..two photo of meter reading but still they can not issue me the correct invoice….paid first bill estimated…then sent reading and waiting for refund…over month and seven email…stilll struggling to get refund…instead they issue another big massive bill to pay for empty property…every time new person…no cohesion of any kind…no update instead ask you same question and ask you same photo but they dont look my email and content of email with all proof
like to pay what I have consume instead they send me bill on bill…practice is very wrong…spoke to so many people and email a lot but they do not have one person to sort it out… alll they have is fake promises and write they are very serious on complain but in reality they are not good company for energy needs and please beware to join them…I got all proof and email and log for my call details…they may have page on facebook and any other social media but in reality the company is very bad and they cant find my email….you need to hold for 30 min ….still they cant find email…all their advisor play diff game…write any details in log….the consumer like to pay the correct used units and after giving contract and two reading still they struggling to update…they cant even understand the contract start date and finish date is clearly mention but four of their advisor still confuse …Shell Energy..please read and sort out your customer service…I can provide you all the logs of my complain and the proof…but stop Energy Mafia tactics

Ignored official exchange readings

Unfortunately I wasn’t able to switch away before moving in to our house. I am due to pay for a few days on the elec and a couple of weeks of gas usage. That’s fine and I expect.

Despite this short period. Having spoken to them in September (moved in end of Aug), with actual move in readings, and actual switch away readings. They have ignored both!! And estimated to their benefit.
They only just sent me this bill after 4months! It wouldn’t be too bad but after all this time the official reads they had agreed to last year before this bill were ignored entirely!

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