Some extracts from current customer comments posted on Trustpilot: Highly not recommended. Complete and utter disgrace. Got my broadband delivered – not satisfied with quality but cannot cancel it now without “early termination fees”…: “This company is nothing but a money-grabbing bully”…: “Disgrace”…”This is very bad company….beware to join…as they make your life hell…”: “A VERY BAD COMPANY Shell energy are bullies, they do not return your call and have you waiting 45 minutes on the telephone line only to be cut off…”: So far absolute nightmare to deal with…”: My opinion? Avoid Shell Energy. They make promises they can’t keep…”