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Trustpilot review citing terrible customer service at Shell Energy

Some extracts from current customer comments posted on Trustpilot: “Terrible customer service. Four attempts to discuss overcharged monthly direct debits… Over an hour wait and no help received. Will be canceling account”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 04 JAN 2021.

An absolute disgraceful & outrageous…

An absolute disgraceful & outrageous provider. They’re charging me £217 for ONLY 34 days for my 1 bed flat just for electricity. they never answer calls or reply to my emails, I will create awareness & I’ve raised it with the ombudsman too…

dont go with them

dont switch with these guys the service is rubbish and customer support is not there regret switching with them

Absolutely terrible customer service

Absolutely terrible customer service. Three messages over a two week period, and not a single response 9eve with the threat of me leaving them)
They decided to DOUBLE my bill after a few months, because they made a mistake in calculating how much i use, even with a fixed tariff (based on my Oct-Dec bill !!!)
I have a feeling they draw you in with a cheap quote, then increase your bill (i may be wrong, but that is my feeling). Will be looking to cancel my account, even if it means paying exit fees

Awful customer service

Awful customer service. We were without internet for weeks because they just didn’t bother to do things unless I chased them.
It was even difficult to get put through to the complaints team.

Very poor clarity in communication, to the point it feels deceitful.
They seem to regularly close complaints without actually doing anything about them.

They do not make it clear that they use TalkTalk, I would have avoided them if it was clear in the documents.

Terrible customer service

Terrible customer service
Four attempts to discuss overcharged monthly direct debits that I can’t change online account
Over an hour wait and no help received
Will be canceling account

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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